Technical support analyst Work, Jobs in United Kingdom (with Salaries)

Customer Support Analyst
RLDatix —Remote
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
2d
ICT Technical Analyst
Hill Group UK —Waltham Abbey
- Remote
- Travel
- Communication skills
- Employee discount
IT End User Support Analyst - Level 2
Certara —Sheffield
- Full-time
- Remote
- Writing skills
- Maintenance
- Analysis skills
8d
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
IT Support Analyst
APPA IT Solutions Ltd —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- AI
- Work from home
- Sick pay
Quick apply
2d
Associate Support Analyst
RLDatix —Remote
- Hybrid work
- Bachelor's degree
- Product management
- Travel
- Employee assistance programme
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
IT Support Analyst
Proxima —London
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
9d
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
13d
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
IT Analyst Field Support Engineer
Axiom Technologies —Portsmouth
- Full-time
2nd Line Application Support Analyst - Remote
National Residential Landlords Association —England
- £34,999 - £35,000 a year
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
1d
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Communication skills
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
Senior Technical Support Analyst
Trainline —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
14d
Technical System Analyst (Software Applications, SQL) (Remote)
RemoteStar —Remote
- Full-time
- Hybrid work
- English
- Continuous improvement
Systems Support Analyst
Civic Recruitment Limited —Chichester
- £17.83 an hour
- Full-time
- Remote
- Communication skills
Quick apply
Tradefloor support Junior Analyst
Standard Life —London
- Up to £41,000 a year
- Computer Science
- Scripting
- Financial services
- Annual leave
11d

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technical support analyst jobs near united kingdom

Customer Support Analyst

RLDatix -
Remote

Apply Now

Job details

2 days ago

Benefits

Annual leave

Qualifications

Technical troubleshooting
Case note recording
Case record updates
Analysis skills
Continuous improvement
Technical support incident logging
Technical writing
Customer support
Customer interaction
Help desk

Full job description

Customer Support Analyst

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Job Description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a North America based Customer Support Analyst to join our Customer Support team, so that we can provide strong technical expertise to resolve customer issues across the full support experience, ensuring swift and effective solutions. The Customer Support Analyst will apply strong analytical skills, deliver concise technical guidance, and contribute to continuous process improvements that enhance both team performance and customer satisfaction.

How You’ll Spend Your Time

Manage customer issues from initial contact through resolution, delivering clear communication, timely follow-up, and a positive customer experience.

Troubleshoot and resolve technical issues using structured troubleshooting, product knowledge, support tools, knowledge base resources, and established procedures

Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases

Capture suspected defects, recurring issues, troubleshooting steps, and solution paths so they can be reviewed, escalated, reused, and used to support team knowledge sharing

Recognize customer impact, urgency, and escalation triggers, then coordinate escalation handoffs by sharing clear case details, troubleshooting history, customer context and recommended next steps

What Kind of Things We’re Most Interested in You Having

Previous experience in a customer support role for a software company, ideally within healthcare

Proven success communicating effectively with customers

Strong troubleshooting and problem-solving skills

Sincere interest in learning new technologies, support tools, AI-enabled capabilities, and product functionality

A knack for working collaboratively within a fast-paced, customer-centric environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

Apply Now

Refine Your Search

technical support analyst jobs in united kingdom

Customer Support Analyst

ICT Technical Analyst

IT End User Support Analyst - Level 2

Support Analyst

IT Support Analyst

Associate Support Analyst

1st Line Service Desk Analyst (Days)

End User Support Analyst

ICT Support Analyst - Birmingham

IT Support Analyst

1st Line Support Analyst

2nd Line Technical Analyst

IT Analyst Field Support Engineer

2nd Line Application Support Analyst - Remote

ICT Support Analyst HIWFRS624489

Application Support Analyst

Senior Technical Support Analyst

Technical System Analyst (Software Applications, SQL) (Remote)

Systems Support Analyst

Tradefloor support Junior Analyst

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