Export control specialist Work, Jobs in Upper Heyford, Oxf (with Salaries)

Quote and Order Escalations Specialist
Oxford Nanopore Technologies —Oxford
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Senior Research Facilitator (RF) and Trusted Research (TR) Specialist
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
9d
Procurement Specialist - Electronics
MDA Space and Robotics Ltd —Didcot
- Hybrid work
- Oracle
- ERP systems
- Bachelor's degree
- Employee assistance programme
- Life insurance
Procurement Specialist - Electronics
MDA —Didcot
- Full-time
- Hybrid work
- Oracle
- ERP systems
- Organisational skills
- Employee assistance programme
- Life insurance
Shipping and Customs Administrator
Navtech Radar Limited —Wantage
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Supplier Relations Specialist - Bilingual Italian & English
apexanalytix —Milton Keynes
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
Stock & Logistics Controller
Infinitesima —Abingdon
- £36,000 - £48,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick apply
5d
Solutions Architect - Professional Services
Polaris Software —Banbury
- Full-time
- Hybrid work
- Travel
- APIs
- Annual leave
Quick apply
3d
Package Manager - Decommissioning
Assystem —Culham
- Supervising experience
- Organisational skills
- Communication skills
NDT Technician
Martin Baker Aircraft Company Ltd —Chalgrove
- Full-time
- Annual leave
- Employee discount
Quick apply
Health & Safety Lead
Martin Baker Aircraft Company Ltd —Chalgrove
- Full-time
- Leadership
- Mechanical knowledge
- Annual leave
- Employee discount
Quick apply
1d
NDT Technician (Level 2 Radiographer)
Martin-Baker —Chalgrove
- Call to connect
- Annual leave
- Employee discount

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Quote and Order Escalations Specialist

Oxford Nanopore Technologies -
Oxford

Apply Now

Job details

Permanent | Full-time

Qualifications

CRM software
Sales
Customer service
IT
Customer support

Full job description

Quote and Order Escalation Specialist

Company: Oxford Nanopore Technologies

Location: Oxford

Work Model: Hybrid (3 days per week on-site)

The Role:

The Quote and Order Escalation Specialist is a critical player in Oxford Nanopore Technologies' operational processes, ensuring a smooth and efficient customer journey for all our complex quotes and orders.

This role is responsible for resolving escalated issues, ensuring meticulous compliance with Export Control and other regulations, and maintaining a high standard of accuracy. You will serve as a key liaison and Subject Matter Expert (SME) between Sales, Finance, and Logistics, proactively identifying and addressing challenges to ensure timely order fulfilment and an excellent customer experience.

This position requires a skilled, detail-oriented professional, proficient IT user with a strong ability to work autonomously and solve problems effectively.

Key Responsibilities

As a Quote and Order Escalation Specialist, your responsibilities will include:

Issue Resolution & Order Lifecycle Management:
- Act as the primary point of contact and SME for escalated quotes and orders, providing expert-level support to resolve complex scenarios that require specialized attention.
- Deliver on the complete order lifecycle, including quoting, order entry, validation, invoicing, and coordination with cross-functional teams.
Order and Quote Management:
- Process and amend complex manual orders within Dynamics 365 (or similar systems), ensuring data accuracy and compliance with all internal and external regulations.
- Provide manual quotes and account details upon request to help customers make informed purchasing decisions.
- Process order amendments such as shipment date changes, purchase order updates, cancellations, pricing adjustments, and delivery address changes.
Compliance Oversight:
- Oversee daily order queues in a timely way to ensure all orders are processed within our service-level agreements and meet strict compliance requirements, including D&B screening and Export Control approvals.
Cross-Functional Collaboration:
- Work closely with Sales, Logistics, and Warehouse teams to address shipment holds, resolve exceptions, and ensure a seamless flow from order placement to delivery.
Operational Reporting:
- Analyse order-processing metrics to identify trends and root causes of issues.

What We're Looking For:

We are seeking a proactive, problem-solving professional with a natural drive to exceed customer expectations and go the extra mile.

Required Experience & Skills:

Previous experience in a customer service or equivalent role, with a strong track record of resolving complex issues and delivering high customer satisfaction.
Previous support role with end-user interaction, such as Customer Support or Operations.
Strong understanding of the customer journey and a commitment to creating a positive customer experience.
Experience with Microsoft Dynamics D365.
Experience with a reporting system with multiple data sources.
Proficiency with CRM software (e.g., Salesforce) and ERP (e.g., SAP/AX).
Ability to manage difficult situations calmly and work toward positive resolutions.

Apply Now - This exciting and challenging role will suit someone who is keen to make a significant impact on our operational efficiency and customer satisfaction.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

Apply Now

Refine Your Search

export control specialist jobs in upper heyford, oxf

Quote and Order Escalations Specialist

Senior Research Facilitator (RF) and Trusted Research (TR) Specialist

Procurement Specialist - Electronics

Procurement Specialist - Electronics

Shipping and Customs Administrator

Supplier Relations Specialist - Bilingual Italian & English

Stock & Logistics Controller

Solutions Architect - Professional Services

Package Manager - Decommissioning

NDT Technician

Health & Safety Lead

NDT Technician (Level 2 Radiographer)

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