It service desk technician Work, Jobs in Uppingham, Lec (with Salaries)

IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
IT Support Technician
British Association for Counselling & Psychotherapy —Lutterworth
- £33,237 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- SharePoint
14d
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
Customer Care Champion - Call Handler
Otis —Leicester
- Full-time
- Communication skills

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IT Support Technician
British Association for Counselling & Psychotherapy —Lutterworth
Support onboarding, role changes and offboarding activity, helping ensure staff have the access and equipment they need at the right time and that access is…
£33,237 a year
14d
IT Support Technician
Activate Group Limited —Peterborough
Full UK driving licence required. We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative…
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2d

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IT Service Desk Technician

Phenna Group
Leicester

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Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

Jira
CRM software
Customer service
ERP systems
NetSuite
ITIL
IT support
IT
Communication skills
Help desk

Full job description

Posting Date - 19 Dec, 2025

Job Advert – IT Service Desk Tier 1 Technician

Location: 4 Oak Spinney Park, Ratby Lane, Leicester, LE3 3AW

Business Unit: Infrastructure Division

Job Type: Full-time, Permanent

Salary: £30,000 - £35,000

About the Company

Phenna Group was founded in 2018 on the principles of building genuine connections and strong relationships across the testing, inspection, certification and compliance sectors. With a turnover of c.£0.5bn, we combine the scale of a global organisation with the agility and innovation of a modern, fast-moving business.

The Role

We are looking for an IT Service Desk Tier 1 Technician to act as the first point of contact for all IT-related issues and requests. You will provide initial technical support, resolve basic incidents, and escalate more complex issues to Tier 2, helping to ensure minimal disruption to user productivity across the business.

This is an excellent opportunity for someone with a solid foundation in IT support and strong customer service skills, looking to grow within a supportive infrastructure team.

Key Responsibilities

Logging, categorising and prioritising IT tickets via phone, email and ticketing systems
Resolving first-line issues such as password resets, access requests and common software queries
Performing initial troubleshooting across systems, hardware and network connectivity
Supporting central platforms such as NetSuite ERP/CRM, IBM, Jira and related systems
Allocating predefined user profiles and system access based on access matrices
Supporting simple workflow reversals where required
Accurately documenting incidents, actions and resolutions
Escalating unresolved or complex issues to Tier 2 with full context
Contributing to and maintaining IT knowledge base articles

What We’re Looking For

Must-Have:

Basic understanding of IT support principles
Experience using a ticketing system and remote support tools
Strong communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Foundational knowledge of ERP/CRM systems (e.g. NetSuite, IBM, Jira)
Strong problem-solving skills and patience

Nice to Have:

Previous Service Desk or Helpdesk experience
Experience supporting ERP or enterprise business systems
Exposure to structured ITIL-style environments

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it service desk technician jobs in uppingham, lec

IT Service Desk Technician

IT Support Technician

Customer Care Champion - Dispatcher

Customer Care Champion - Call Handler

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