Support staff Work, Jobs in Upton, Msy (with Salaries)

Family Service Assistant
Ronald McDonald House —Birkenhead
- £24,500 a year
- Temporary
- Computer skills
- Communication skills
Quick apply
Electoral & Democratic Services Assistant
Wirral Council —Wirral
- £27,709 - £29,071 a year
- Temporary
- Hybrid work
- Organisational skills
- IT
- School
- Annual leave
- Employee discount
10d
Homeless Advice and Prevention Officer
Wirral Council —Wirral
- £37,563 - £40,444 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
3d
Sales Assistant
Footasylum —Liverpool
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- Employee discount
4d
Catering Assistant
Birkenhead Sixth Form College —Prenton
- £9,072 a year
- Part-time
- Customer service
- Cleaning
- In-person
- Free parking
Quick apply
4d
Catering Assistant
Impact Food Group —Wallasey
- £13,027.75 - £14,330.53 a year
- Weekend availability
- School
- Employee discount
Quick apply
Casual / Bank Care Support Worker
Haven Care Wirral Limited —Wirral
- £13.50 - £17.95 an hour
- Part-time
- Medication administration
- In-person
- Care plans
- Annual leave
- Referral programme
Quick apply
Responsible - Stradivarius Liverpool
INDITEX —Liverpool
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Care Navigator / Administrator
One Wirral CIC —Leasowe and Moreton East
- Part-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
Quick apply
12d
Call Centre Agent
Jacobs Enforcement —Birkenhead
- £25,000 - £30,000 a year
- Overtime
- Financial services
- Negotiation
- Time management
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Team Member
NEXT —Bromborough
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
Short-term Temporary Team Member
NEXT —Liverpool
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
1d
Assistant Manager
The Fragrance Shop —Liverpool
- Up to £12.45 an hour
- Part-time
- Customer service
- Merchandising
- Supervising experience
- Employee discount
Quick apply
Family Assessment Worker
Lytham care ltd —Liverpool
- From £13.60 an hour
- Weekend availability
- Experience working with children
- Bachelor's degree
- Driving
- Free parking
- Annual leave
Quick apply
9d
M-RIC Research Assistant – Clinical Trials Support
University of Liverpool —Liverpool
- £33,951 - £38,784 a year
- University
4d
Vocational Guidance Worker (Learning & Development Worker)
The Whitechapel Centre —Liverpool
- £31,022 - £33,699 a year
- Full-time
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
14d
Complex Care Assistant (Days)
Evolve Complex care —Prenton
- £14 - £15 an hour
- Full-time
- Driving
- Patient care
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Sales Advisor
Hotel Chocolat —Liverpool
- £13.05 an hour
- Customer service
- Hotel
- Café
- Employee discount
14d
Team Member (Stock)
NEXT —Bromborough
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Residential Child Care Worker
We Are JUNO CIC —Wallasey
- £13.73 - £15.44 an hour
- Full-time
- Experience working with children
- In-person
- Care plans
Quick apply

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support staff jobs near upton, msy

Family Service Assistant

Ronald McDonald House -
Birkenhead

Quick apply

Job details

Temporary | Part-time
£24,500 a year

Qualifications

Shift management
Microsoft Office Suite
Email software
Health and safety inspection
Housekeeping coordination
Computer skills
Safeguarding procedures
Incident log maintenance
Communication skills

Full job description

Job Purpose

The Family Services Assistant helps deliver a safe, supportive and welcoming environment for families staying at Ronald McDonald House (RMH). As the onshift lead, the Family Services Assistant oversees the daytoday running of the House, upholds RMH standards and values, and supports families through emotionally challenging circumstances.

This role combines family-facing support with operational oversight, safeguarding awareness and responsibility for maintaining high standards across the House. The Family Services Assistant provides consistent, compassionate support, working within professional boundaries and agreed escalation pathways.

Role Scope & Key Relationships

Onshift, the Family Services Assistant leads House operations and firstline risk management within policy and agreed escalation routes. Key relationships include families, Housekeeping and volunteers, the Family Services team, the Family Service Manager or Deputy Family Service Manager, and relevant hospital partners and suppliers/contractors.

Key Responsibilities

1. Shift Leadership & Operational Oversight

Lead the House on shift as the responsible point of contact, ensuring safe, smooth operations and a high-quality family experience.
Make day-to-day operational decisions in line with RMH policies, ensuring standards and procedures are followed, and escalate to the Deputy Family Service Manager or Family Service Manager as required.
Complete shift handovers and maintain accurate logs/reports to support continuity, compliance and service improvement.

2. Family Services & Wellbeing

Welcome families, provide House tours and offer practical day-to-day support throughout their stay.
Build positive, professional relationships with families, responding sensitively to distress and using agreed escalation routes when additional support is needed.
Maintain confidentiality at all times and uphold safeguarding principles in line with policy.

3. Safeguarding & Incident Response

Be the first point of contact for safeguarding concerns, incidents, emergencies or conflict situations on shift, responding calmly, prioritising safety and escalating in line with RMH procedures.
Record and report incidents promptly and accurately, sharing relevant information with senior staff.

4. House Standards, Safety & Compliance

Conduct routine health and safety checks, addressing or reporting hazards to maintain a safe environment.
Ensure rooms, communal areas and facilities are clean, well-maintained and welcoming; report issues and help coordinate repairs.
Support compliance with House policies and procedures, including hygiene, security and access/visitor processes.

5. Volunteer Coordination & Community Engagement

Coordinate and support volunteers during shifts and assist with family activities/events that foster community and connection.
Represent RMH values and culture, promoting a positive, inclusive and respectful House environment.

6. Housekeeping & Operational Support

Coordinate shift priorities with the housekeeping team to ensure rooms and communal areas are prepared to standard.
Support housekeeping and operational tasks as required (e.g., laundry, room turnaround and restocking), and monitor stock levels.

Person Specification

Experience & Knowledge

Experience of working in a customer service, hospitality, health, social care or similar people-facing environment.
Experience of working with people in emotional distress and ability to respond with empathy and professionalism.
Understanding of confidentiality and safeguarding (training can be provided) and confident using IT systems (e.g., email, booking/record systems, Microsoft Office).

Skills & Competencies

Strong interpersonal and communication skills, with the ability to support families in emotionally challenging situations.
Confident decisionmaker with the ability to remain calm under pressure.
Ability to manage competing priorities and work independently during shifts.
Practical, handson approach with excellent attention to detail.
Ability to maintain professional boundaries and handle sensitive information appropriately.
Act as a role model for RMH values, demonstrating compassion, professionalism and inclusive behaviour at all times.

Additional Requirements

Able to work a shift pattern, including evenings, weekends and bank holidays, as required by the service
Safer recruitment checks: Appointment will be subject to satisfactory references and required pre-employment checks, including a DBS.

Quick apply

Refine Your Search

support staff jobs in upton, msy

Family Service Assistant

Electoral & Democratic Services Assistant

Homeless Advice and Prevention Officer

Sales Assistant

Catering Assistant

Catering Assistant

Casual / Bank Care Support Worker

Responsible - Stradivarius Liverpool

Care Navigator / Administrator

Call Centre Agent

Team Member

Short-term Temporary Team Member

Assistant Manager

Family Assessment Worker

M-RIC Research Assistant – Clinical Trials Support

Vocational Guidance Worker (Learning & Development Worker)

Complex Care Assistant (Days)

Sales Advisor

Team Member (Stock)

Residential Child Care Worker

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