Customer service analyst Work, Jobs in Urmston, Gtm (with Salaries)

Customer Service & Operational Analyst
National Westminster Bank PLC —Manchester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
2d
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

1st Line Support Analyst
Eventura Limited —Bolton
Build strong working relationships with colleagues and customers. Answer calls promptly and meet response targets. IT support: 1 year (required).
From £26,500 a year
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
Enjoy fantastic on-site amenities including a free gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social events…
£39,840 - £55,000 a year
Quick apply

I want to receive the latest job alerts for customer service analyst in urmston, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service analyst jobs near urmston, gtm

Customer Experience Analyst jobs in Manchester

Civil Service jobs in Leicester

Customer Service Analyst jobs in Castle Donington

Universal Credit Customer Services jobs in London

Civil Service jobs in Remote

Customer Service Analyst jobs in Edinburgh

No Experience jobs in Southend On Sea

Customer Experience Analyst jobs in Leeds

Customer Experience Analyst jobs in Remote

Hotel Staff No Experience jobs in London

Customer Experience Analyst jobs in Scotland

Customer Service & Operational Analyst

National Westminster Bank PLC -
Manchester

Apply Now

Job details

Permanent | Full-time
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Continuous improvement
Organisational skills
Communication skills
Banking

Full job description

Closing date for applications: 04/07/2026

Location Manchester, United Kingdom

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Entry Level

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00281069

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service & Operations Analyst

We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
You will be required to be full time office working for the first 5 weeks whilst completing training and accreditation, After this the role is a Hybrid role consisting of 2 days in the office per week
This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

Authorising and investigating all transactions to our KPIs
Collecting the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines. And, if you have experience of coaching and giving feedback, this would be an advantage.

You’ll also demonstrate:

An awareness of changes in trends, policies and regulations
A thorough understanding of products, processes and banking systems
The ability to interpret information and provide analysis and solutions to support continuous improvement
An understanding of our industry and its customers
Excellent written and verbal communication skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Tap each segment for details.

Your pay package

100% Base pay This is your base pay package that you take home every month.

+10% Pension funding This is monthly funding paid towards your pension.

Your leave allowance

25 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Spinningfields hub

Spinningfields is Manchester’s leading leisure, retail, and business district and home to some of the most incredible architecture, restaurants, flagship stores, and bars the city has to offer.

Key facts:

Space for 1,345 colleagues from various teams across the bank
Our outdoor roof terrace has panoramic views of the city
Opened in 2023

Apply Now

Refine Your Search

customer service analyst jobs in urmston, gtm