Rent Management Team Leader
Are you ready to take the lead in delivering high‑quality income management services? Do you have the drive, legal expertise, and leadership skills to both support complex arrears cases and a high‑performing team?
Cornwall Housing is an organisation that puts resident feedback at the heart of everything we do. Every insight we receive is an opportunity to learn and improve how we deliver our services. We’re now looking for an experienced and motivated professional to join our Income Team as a Rent Management Team Leader
About the role
This is a fantastic opportunity to lead and develop a team of Rent Management Officers, while also taking ownership of complex and high‑risk arrears cases.
In this role, you will:
- Provide day‑to‑day leadership, coaching and support to a team of Rent Management Officers, ensuring a high‑quality, customer‑focused service
- Support the team with complex arrears cases & preparation of legal documentation, working closely with Legal Services to achieve successful court outcomes
- Where appropriate, accompany and support officers at court, enabling them to present cases confidently and professionally.
- Drive early intervention and proactive income management, ensuring cases are escalated appropriately
- Oversee performance, case quality, and compliance with policies and legal requirements
- Support training and development of team members, building confidence in legal processes and court preparation
- Promote strong partnership working with internal teams and external agencies to support tenancy sustainment
Cornwall Housing is evolving to better meet the needs of the people and communities we serve. Our values of Collaboration, Honesty and Learning are central to this, helping us stay focused on doing the right things in the right way. These values guide how we work openly, take responsibility and keep improving the way we deliver our services. By bringing our teams closer to our customers and strengthening our local presence, we’re building a more responsive and supportive organisation.
If you want to make a real impact, work positively with others and help shape better outcomes for local people, this could be the perfect next step. Join us to create safe homes in strong communities for one and all!
About you
To be successful, you’ll be/have:
- Have strong experience in housing income management, including managing rent arrears and court processes
- Demonstrate excellent knowledge of housing law, welfare benefits, and arrears recovery practices
- Have experience preparing and presenting possession cases in court
- Be a confident leader with the ability to manage workloads, support staff, and drive performance
- Be an excellent communicator, able to engage effectively with customers, colleagues, and partners
- Be organised, proactive, and able to manage complex and sensitive cases with professionalism
A relevant qualification (e.g. NVQ Level 3 or equivalent) or significant relevant experience is required.
To find out more about the role and requirements, please view the Role Profile (copy and paste this link into a new browser): https://www.cornwall.gov.uk/media/qlppciei/500106_rentmanagementteamleaderrp.pdf
Our offer to you
Salary:
Working Hours: 37 hours per week
Contract Type: Permanent.
Existing CHL employees are welcome to apply as a secondment opportunity, but please discuss this with your manager before applying.
Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 1 day per week.
What you’ll get from us in return is:
· A challenge like no other – Cornwall is unique and so are we!
· A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
· A senior management team who will listen and support you, and encourage your ideas and creative thinking
· Support in your continuous learning and development
· Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
· And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles – create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is 21 July 2026 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
Interviews are planned for 27/07/26. This will be an in-person interview at Chy Trevail, Bodmin, PL31 2FR. We are unable to provide interview expenses or relocation packages
We are a Disability Confident Committed employer and aim to interview disabled applicants who meet the essential requirements of the role. Where application numbers are high, we may invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible.
[CSAs and Surveyors: We will be reviewing applications and interviewing for this position on a rolling basis, therefore we reserve the right to close this advert early should we appoint a suitable candidate. We therefore highly recommend that you submit your application early.]
Contact us
If you’d like to have a discussion about the role, please feel free to contact us at [email protected] or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Redeployees – Cornwall Housing, Cornwall Council and the Corserv Group are associated employers. We have reciprocal arrangements agreed for redeployment. If you are a Cornwall Housing, Cornwall Council or Corserv Group employee with redeployment status confirmed by HR (for example, confirmed at risk of redundancy or dismissal due to disability-related ill health), once you have applied please email us at [email protected] to let us know that you are applying as a redeployee.
Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
INDCHL
Job Types: Full-time, Permanent
Pay: £36,283.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Application question(s):
- We are a Disability Confident Committed employer and aim to interview disabled applicants who demonstrate that they meet the essential requirements of the role. Where application numbers are high, we may need to invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible. Do you consider yourself eligible for consideration under the Disability Confident scheme? If yes, please let us know any specific requirements needed to enable your participation and/or attendance during the selection process (including if you are unable to evacuate a building unaided, for example during a fire emergency):
- To be successful, you’ll have:
- NVQ Level 3 (or equivalent) in housing, business administration, finance, customer service, or relevant experience.
- Experience in a housing-related role, with knowledge of landlord and tenant law, housing and welfare benefits, allocations, rent collection, and arrears management, alongside relevant legislation and good practice.
- Experience progressing possession cases for rent arrears through the county court, including preparing documentation and presenting cases.
- A sound understanding of housing law and related legislation, with the confidence to attend court and respond to challenges during proceedings.
Please explain how you meet these criteria, providing relevant examples, and demonstrate your interest in the role and Cornwall Housing. This statement will be used as part of the shortlisting process.
Licence/Certification:
- CURRENT travel method to Bodmin PL31 2FR for an interview (required)
- CURRENT way to commute regularly to Bodmin PL31 2FR (required)
- exp housing allocations and rent collection and rent arrears (required)
- exp in housing, landlord and tenant law and welfare benefits (required)
- Qual in housing management, business administration or equiv (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bodmin PL31 2FR
