Program leader Work, Jobs in Victoria, Gtl (with Salaries)

Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
14d
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
6d
Urban Outfitters Assistant Store Manager - Covent Garden, London
Urban Outfitters —London
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
Rapport —London
- £38,600 a year
- Full-time
- Employee assistance programme
1d
Associate Strategic Healthcare Planner (Health and Life Sciences)
WSP —London
- Part-time
- Hybrid work
- Organisational skills
- Flexitime
- Work from home
Program Manager – Global Product Portfolio & Operations
HeadFirst B.V. —London
- £5,000 - £8,000 a month
- Full-time
- Hybrid work
- English
- Project management
- Bachelor's degree
Quick apply
Anthropologie Team Leader - Brent Cross, London
Anthropologie —London
- Full-time
- Sales
- Merchandising
- Supervising experience
- Annual leave
- Employee assistance programme
Anthropologie Part-Time Sales Associate - Regent Street, London
Anthropologie —London
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Manager - Westfield Stratford City, Abercrombie & Fitch
AFH STORES UK LIMITED —London
- £38,000 a year
- Management
- Sales
- English
- Store discount
- Annual leave
Day Concierge Team Leader
Rendall & Rittner —London
- £35,755 a year
- Overtime
- Employee assistance programme
Urban Outfitters Team Leader - Covent Garden, London
Urban Outfitters —London
- Part-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
2d
L'Oréal Luxe Multi-Brand Stock Keeper, Harrods London (37.5 Hours)
l'Oréal —London
- Full-time
- Administrative experience
- Annual leave
- Referral programme
Quick apply
8d
Junior Data Quality Analyst
LEAP Legal Software —London
- £30,000 - £35,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
EA to EVP Touring, UK
Live Nation —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
9d
Urban Outfitters Assistant Store Manager - Marble Arch, London
Urban Outfitters —London
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Key Leader | Guildford
Lululemon —London
- Weekend availability
- Management
- Sales
- Supervising experience
- Annual leave
- Employee discount
Sr Program Mgr, BU Integration-Synergies
eBay Inc. —London
- Full-time
- Administrative experience
- Analysis skills
- Travel
6d
Personal Assistant (x2 Positions: 1 Permanent, 1 Fixed-Term Contract)
Carnall Farrar —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Free People Store Manager - Redchurch Street, London
Free People —London
- Weekend availability
- Management
- Sales
- Merchandising
- Annual leave
- Employee assistance programme
Global Visa Consultant (EMEA)
CIBT —London
- Hospitality
- Customer service
- English

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Customer Experience Specialist, SMB

NAVEX -
London

Apply Now

Job details

Full-time
£45,000 a year
14 days ago

Qualifications

Live chat
Customer support
SaaS
Communication skills

Full job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

NAVEX is seeking a Customer Experience Specialist to support the experience of our small and medium market customers through digital engagement, operational support, and efficient issue resolution.

In this role, you will serve a large base of customers through scalable programs, automation, and self-service resources, helping ensure customers can successfully go onboard, adopt NAVEX solutions, and access assistance when needed. As the Customer Experience Specialist, you will work as part of a collaborative team responsible for supporting approximately 5,000 customers, delivering consistent and efficient engagement without dedicated account management.

You will play an important part in maintaining customer satisfaction, identifying experience trends, and ensuring our SMB customers realize value from their NAVEX solutions.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next

What you’ll get:

Meaningful Purpose. Your work helps organisations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

Respond to customer inquiries through phone, email, chat, and digital support channels, ensuring a timely and helpful response
Assist customers with questions related to onboarding, platform usage, and general product support
Ensure efficient resolution of issues impacting customer experience by coordinating with internal teams when necessary
Support digital onboarding programs and automated customer engagement campaigns designed to help customers successfully adopt NAVEX solutions
Assist with webinar coordination, customer education sessions, and training initiatives
Maintain and update help center documentation, tutorials, and knowledge base articles to support customer self-service
Promote and guide customers toward self-service resources that help them quickly resolve common questions
Monitor trends in customer inquiries, support requests, and feedback to identify common challenges across the small-market customer base
Surface recurring issues and insights to internal teams help improve products, processes, and customer resources
Coordinate internally to resolve customer challenges before they impact satisfaction or retention
Gather feedback from small-market customers to inform improvements to product functionality, digital engagement programmss, and customer education resources

What you’ll bring:

2+ years of experience in Customer Support, Customer Experience, Customer Success, or SaaS service roles
Strong written and verbal communication skills with the ability to support customers across digital channels
Experience supporting customers through phone, email, chat, or help desk platforms
Ability to manage multiple customer inquiries while maintaining a high level of service quality
Comfort working with digital engagement tools, help center platforms, and knowledge base systems
Strong attention to detail and ability to document and maintain accurate information
Problem-solving mindset with the ability to collaborate across teams to resolve customer issues
Comfort working in a fast-paced environment supports a high volume of customers
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is 45,000 GBP with 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Apply Now

Refine Your Search

program leader jobs in victoria, gtl

Customer Experience Specialist, SMB

Senior Complaints Manager

Urban Outfitters Assistant Store Manager - Covent Garden, London

Team Leader

Associate Strategic Healthcare Planner (Health and Life Sciences)

Program Manager – Global Product Portfolio & Operations

Anthropologie Team Leader - Brent Cross, London

Anthropologie Part-Time Sales Associate - Regent Street, London

Assistant Manager - Westfield Stratford City, Abercrombie & Fitch

Day Concierge Team Leader

Urban Outfitters Team Leader - Covent Garden, London

L'Oréal Luxe Multi-Brand Stock Keeper, Harrods London (37.5 Hours)

Junior Data Quality Analyst

EA to EVP Touring, UK

Urban Outfitters Assistant Store Manager - Marble Arch, London

Key Leader | Guildford

Sr Program Mgr, BU Integration-Synergies

Personal Assistant (x2 Positions: 1 Permanent, 1 Fixed-Term Contract)

Free People Store Manager - Redchurch Street, London

Global Visa Consultant (EMEA)

I want to receive the latest job alerts for program leader in victoria, gtl

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