Service desk team leader Work, Jobs in Victoria, Gtl (with Salaries)

Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
12d
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
IT Support Engineer
Leidos —London
- £28,800 - £33,900 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- SQL
- Annual leave
- Work from home
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
Junior IT Support Analyst, End User Services EMEA APAC, BlueBay Asset Management (London)
Royal Bank of Canada —London
- Full-time
- Customer service
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
Front Office Support Manager
Indra Group UK & Ireland —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Leadership
- Work from home
- Employee assistance programme
Quick apply
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Technology Support Specialist
Latham & Watkins LLP —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Employee discount
10d
ICT Technical & Infrastructure Manager
St Albans City & District Council —St Albans
- £65,281 - £70,428 a year
- Full-time
- English
- No degree
- SharePoint
- Annual leave
10d
Senior Support Analyst
MRI Software —London
- Full-time
- Customer service
- SQL
- Communication skills
Support Engineer
Aforza —London
- Salesforce
- SQL
- JavaScript
- Annual leave
- Employee discount
Associate End User Computing Engineer
Homes England —London
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
1d
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
Temporary Desktop Support Technician
Brown Brothers Harriman —London
- Full-time
- Customer service
- Windows
- Mentoring
12d
Service Delivery Manager (SDM)- Restaurants
NCR —London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree

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service desk team leader jobs near victoria, gtl

Service Desk Engineer (Field)

Charles Square -
London

Quick apply

Job details

Full-time
£42,500 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Gym membership
Car scheme

Qualifications

Microsoft Windows Server
Azure
Microsoft Outlook
Software troubleshooting
Customer service
LAN
Microsoft Exchange
Windows
Microsoft Office
Organisational skills
Agile
IT
Communication skills
Active Directory
VPN

Full job description

About Charles Square

Charles Square (CSq) are experienced and trust IT specialists to the financial sector worldwide.

CSq offer Enterprise 24x7x365 Support, Consultancy and Procurement, delivering solutions that set a high bar on reliability, security, and customer experience.

As a young agile company and a Microsoft Gold Partner, we fully embrace the cloud and are recognised leaders in the financial sector in helping companies transform and innovate. We specialise in the successful deployment of technologies in security focused regulated businesses.

Role Outline
For this role we are looking for a Service Desk - Field Engineer based in the London area with a wide range of skills from desktop, server and cloud support. You will be passionate about technology, troubleshooting, learning, and providing guidance and knowledge transfer to your colleagues.

The role will be mainly based on client sites, when not on site you will support the service desk team. You will need to be within commutable distance of central London.

What you will need to succeed

For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment.
Experience supporting and troubleshooting complex environments.

A passion to play with technology and understand how things work.

Ability to work in a fast-paced environment and manage competing priorities.

Ability to self-manage tasks and accept guidance and positive criticism.

You will have excellent client service skills, experience in taking calls professionally, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.

Required Skills

Minimum 2 years’ experience in a 2nd Line role within a service desk or support environment.
At least 1 years’ experience as a Field Engineer working on multiple customer sites.
Good knowledge of Azure, Microsoft Office, Windows Server, Virtual environments, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
Cloud hosted O365 skills required.
MS Exchange and Outlook management skills required.
Knowledge of data backups and schedules including VEAAM and Cloud hosted services.
Demonstrated PC hardware/software trouble-shooting skills.
Excellent team player.
Excellent communication and interpersonal skills; professional telephone demeanour.
Strong customer service skills and attention to detail.
Ability to work under pressure and good organisational skills.

Main Duties

To travel to various customer sites when required to complete onsite support. This may be more regular or on an ad-hoc basis.
To liaise with and build strong working relationships with stakeholders.
To be an ambassador for the company to maintain and enhance the reputation of the company.
To record all calls to ensure accurate information about the client’s systems is maintained and available to other support personnel and account managers.
When not on a customer site to provide service support via phone call/email
Escalate issues in line with guidance.
To have a flexible approach and attitude.
To work with other support staff to build knowledge and skills pertinent to the sites supported.

Company Benefits

31 days annual leave
Overtime income
Pension
Health Shield (Cash Plan)
CSq Benefit Hub
Shop St.
Cinema Tickets
Gym Membership
Training
Social Events
Cycle 2 work scheme
Electric leased car scheme
Access to discounted Hardware and Software

Equal Opportunities & How to Apply

Charles Square is committed to creating an inclusive and welcoming environment where diversity is valued and everyone can do their best work. We encourage applications from all qualified candidates and are proud to be an equal opportunities employer.

If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.

Quick apply

Refine Your Search

service desk team leader jobs in victoria, gtl

Service Desk Engineer (Field)

IT Service Desk Lead

Service Desk Analyst

Service Desk Analyst

Service Desk Technician - 6 Month FTC

IT Support Engineer

Managed Services - First Line Support Team Lead

Junior IT Support Analyst, End User Services EMEA APAC, BlueBay Asset Management (London)

Application Support Specialist

3rd Line Support Engineer

Front Office Support Manager

IT 1st Line Support Engineer

Technology Support Specialist

ICT Technical & Infrastructure Manager

Senior Support Analyst

Support Engineer

Associate End User Computing Engineer

EUC Engineer

Temporary Desktop Support Technician

Service Delivery Manager (SDM)- Restaurants

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