Complaints manager Work, Jobs in Virginia Water, Sry (with Salaries)

Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
13d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
12d
Complaints Team Manager
Abri —Bracknell
- Up to £38,353.53 a year
- Full-time
- Hybrid work
- Café
6d
Operational Support Grade - HMP Send (Prison Support Role)
Ministry of Justice —Woking
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Client Service Manager
Datum Datacentres Ltd —Farnborough
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- IT
- Communication skills
10d
Kent Surrey and Sussex Prison Group - Strategic Housing Specialist
Ministry of Justice —Woking
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
13d
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Band 3 Nuclear Protective Security Inspector
Office for Nuclear Regulation —London
- £71,196 - £81,794 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Relocation assistance
- Annual leave
Home Admissions Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Analysis skills
- University
- Employee discount
7d
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
HMP Send - PO PIPE Officer
Ministry of Justice —Woking
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Care plans
- Annual leave
7d
Sales Performance Coach
SIXT UK —Slough
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
Practice Tutor Assessor - London Probation Service
HM Prison & Probation Service —London
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Travel
- Annual leave
- Employee discount
10d
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Contact Centre Agent
Allwyn UK —Watford
- Hybrid work
- Customer service
- Annual leave
Quick apply
13d
Compliance Manager – Mortgages & Specialist Finance
Loans Warehouse —Watford
- £60,000 a year
- Full-time
- Sales
- Presentation skills
- In-person
- Free parking
- Annual leave
Quick apply
5d
E-Solutions Team Leader
Noatum HOLDINGS —Egham Town
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave

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complaints manager jobs near virginia water, sry

Customer Resolutions Team Manager

ArvatoConnect -
Datchet

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Job details

Full-time
£34,696 a year
13 days ago

Qualifications

Complaint handling
Microsoft Office
Quality assurance
Continuous improvement
Automotive service
Financial services
Leadership
Communication skills

Full job description

Role: Customer Resolutions Team Manager

Salary: £34,696 pa.

Location: Hybrid role based at our welcoming office in Datchet (minimum 2 days per week), SL3 9LL, just off the M4

Contract: Full-time, permanent, 40 hours a week.

We’re looking for an experienced Customer Resolutions Team Manager to join our complaints operation and lead a team delivering fair, timely and regulatory-compliant customer outcomes.

About the Role

This is a fantastic opportunity for an complaints manager to support a high-performing team in delivering fair, timely and regulatory-compliant outcomes for customers.
In this fast-paced and dynamic environment, you’ll be a key driver of performance, quality, customer outcomes and team engagement. You’ll coach and develop your team, create an inclusive and supportive working environment, and ensure consistently high standards across written and verbal complaint handling.
You’ll play an important role in ensuring adherence to FCA requirements, Consumer Duty principles and internal procedures, while identifying opportunities to improve service delivery, reduce reopened complaints and support the wider operation.

What You’ll Be Doing

Team Leadership & Support

Lead, motivate and support a team of complaint handlers to deliver fair and consistent customer outcomes.
Hold regular team meetings, daily check-ins and individual one-to-ones to share updates, review performance and encourage collaboration.
Manage attendance, sickness, approval of hours and employee matters fairly and in line with internal policies.
Prioritise wellbeing by remaining visible and available to your team, signposting colleagues to support where needed.
Keep guidance, knowledge articles and training materials up to date and accessible for advisors.

Performance & Quality

Monitor individual and team performance daily, using reports to identify trends, risks and opportunities for improvement.
Coach and develop team members through feedback, performance conversations and targeted support.
Ensure complaints are handled within agreed service levels, including regulatory DISP timeframes where applicable.
Support high-quality written and verbal complaint responses that are clear, fair, accurate and customer focused.
Champion strong quality assurance, compliance and customer outcome standards across the team.

Continuous Improvement

Work with the Operations Manager and support functions to identify and implement process improvements.
Review complaint trends, root causes and reopened complaints to support better customer outcomes.
Audit work and processes to ensure consistency, quality and adherence to internal procedures.
Support business change and improvement activity across the operation.

Customer Experience & Compliance

Support the end-to-end complaints process, ensuring fair, timely and compliant resolutions.
Champion FCA regulations, Consumer Duty principles, GDPR requirements and internal procedures.
Communicate effectively with internal stakeholders and wider support teams regarding complaint outcomes and resolutions.

What We’re Looking For

Applicants must be able to demonstrate:

✅ Strong demonstrable experience in managing a complaints team within an FCA-regulated environment.

✅ Proven experience of leading and developing people, including conducting performance reviews, coaching, performance improvement conversations and managing employee wellbeing.

✅ Strong knowledge of FCA regulations, including Consumer Duty, DISP requirements, Treating Customers Fairly (TCF) principles and complaint handling best practice.

✅ Experience of managing complaint volumes and service levels, ensuring complaints are resolved fairly and within regulatory and business timescales.

✅ Experience analysing complaint trends, root causes and performance data to identify risks and drive service improvements.

✅ Excellent written and verbal communication skills, with the ability to review and coach high-quality complaint responses.

✅ Experience of quality assurance and compliance monitoring, with the ability to identify and address quality concerns effectively.

✅ Demonstrable experience of achieving operational KPIs, including productivity, quality, customer outcomes and employee engagement measures.

✅ Strong stakeholder management skills, with experience working collaboratively across operational and support functions.

✅ Digitally confident in Microsoft Office applications and experience using complaint management and reporting systems.

Desirable

➕ Experience within the automotive finance, financial services or consumer credit sector.

➕ Knowledge of Financial Ombudsman Service (FOS) processes and interactions.

➕ Experience leading teams through change and continuous improvement initiatives.

If you’re an experienced complaints leader who is passionate about leading with purpose, driving performance and supporting a team that delivers fair and consistent customer outcomes, we’d love to hear from you.

Please note: All applications must be submitted via our careers website using the online application form. If you experience any difficulties applying online, please contact the recruiter who will be happy to provide support and discuss any reasonable adjustments that may be required during the recruitment process.

Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

Apply Now

Refine Your Search

complaints manager jobs in virginia water, sry

Customer Resolutions Team Manager

Assistant Customer Service Manager

Complaints and ME’s Manager

Complaints Team Manager

Operational Support Grade - HMP Send (Prison Support Role)

Client Service Manager

Porsche Personal Case Manager

Kent Surrey and Sussex Prison Group - Strategic Housing Specialist

Centre Manager - Primrose Lodge

Band 3 Nuclear Protective Security Inspector

Home Admissions Manager

Operations Manager

HMP Send - PO PIPE Officer

Sales Performance Coach

Practice Tutor Assessor - London Probation Service

SVP, Client Delivery (EMEA)

Contact Centre Agent

Compliance Manager – Mortgages & Specialist Finance

E-Solutions Team Leader

Client Services Manager

I want to receive the latest job alerts for complaints manager in virginia water, sry

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