To be considered for this role, please attend our Standing With Giants Recruitment Day on 15 August 2026.
Rather than accepting traditional CVs and covering letters, we’re hosting a Recruitment Day on 15 August 2026 at The Coach House, Five Arrows Hotel, Waddesdon. You’ll get the chance to meet the teams you might be working with and get an understanding of what the role will consist of day-to-day. It is an opportunity to have an informal conversation with the recruiting managers about why you are the best for the role!
To register your interest in the Recruitment Day, please fill out this form and we will be in contact to confirm your attendance and provide more information about the day. The Recruitment Day will run from 11.00am to 2.00pm. We have staggered arrival times, so please complete the form and we will be in touch to confirm your slot.
If you’re unable to attend the Recruitment Day but would still like to apply, please send your CV and covering letter to [email protected].
Standing with Giants is returning to Waddesdon Manor between 21 October – 29 November and we are looking for enthusiastic, customer focused individuals to join the Visitor Experience department. The Standing with Giants display commemorates the lives lost on D-Day, and works to raise understanding and appreciation of our freedom. As part of the team, the Visitor Welcome Assistant will work across the outdoor visitor operation in varied roles throughout the site during opening hours, and in all weather conditions. They are responsible for delivering an exceptional experience to all visitors, who will feel welcomed, appreciated, and engaged as a consequence of the service and welcome provided.
What you will do:
In this role, you will be responsible for delivering multiple aspects of the outdoor visitor experience, from providing a friendly welcome on arrival, to the final goodbye as they leave
You will proudly act as an ambassador for Waddesdon, embodying the values and behaviors of the organization and demonstrating a genuine passion for the property, its history, and management.
Key Responsibilities include but are not limited to:
Visitor Care & Engagement
- Welcome visitors from around the world, answering their questions, enriching their visit, and ensuring the safety and security of the site
- Assist with queue management, bus loading, car parking, and general visitor wayfinding
- Provide an exemplary level of visitor care throughout the visitor journey
- Manage customer concerns, resolving and/or escalating difficult situations where appropriate
- Have a broad knowledge of the site, including its history, access routes, way finding and key visitor facilities
- Engage with visitors and handling queries regarding any events taking place
Facilitate Access
- Provide support with access across the site, including the training and safe operation of wheelchair ramps and lifts and making use of accessible routes
- Have a good understanding of access provisions, with particular reference to transport arrangements
- Champion access-for-all across the property, supporting and staffing access provisions
Admissions & Operations
- Support bus & admission queues, including strong radio communication with other areas of the site
- Directing vehicles across the site ensuring that visitors and deliveries reach the correct destination
- Assisting management of visitor parking & traffic flow including the overflow car park during events and busy periods
- Ensure the presentation of the site and health and safety procedures consistently meet the standards expected
- Assist with setting up special events, including the lifting and moving of signage and setting up barriers and queuing systems
- Assist with visitor bag handling/storage
- Assist with parking and greeting coach groups
This list is not exhaustive and additional duties may be required by the management team.
You will be a great fit if:
You are a passionate and customer-focused individual who thrives in a fast-paced environment. You enjoy helping people and have a genuine desire and ability to work in a front-line environment. A team player at heart, you are also proactive and adaptable, ready to step in and support colleagues during busy periods. If you take pride in delivering outstanding service and have a keen interest in the tourism or heritage sector, we’d love to hear from you!
This role offers a unique opportunity to work within the charity and heritage sector, with all profits going to the upkeep and preservation of the House and Grounds.
Please note that you have to be able to work weekends to apply for this role.
Your areas of knowledge and expertise that matter for this role:
- Friendly, confident and professional with the ability to communicate effectively with diverse visitor audiences
- Committed to working to consistently high standards and experience providing the highest possible levels of visitor care
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure
- Committed to facilitating an accessible visit
- Excellent team player with the ability to work proactively and conscientiously as part of a team, establishing good professional relationships with colleagues and volunteer teams
- Be flexible, willing and co-operative: and understand that you will be required to work weekends and occasional evenings or mornings
- Comfortable working outdoors in all weather conditions
Additional Requirements:
The safety and wellbeing of children, young people, and vulnerable adults are of the utmost importance for any role at the Rothschild Foundation, Waddesdon Manor. Consequently, this position may require a basic or enhanced Disclosure and Barring Service (DBS) check to uphold the safety and security of all our guests, staff and volunteers.
Rewards for working with us:
- We are proud of where we work and want to share Waddesdon Manor with family and friends by offering a number of complimentary tickets to the house and grounds.
- Waddesdon Manor Discounts – 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurant, Stables Café, Five Arrows Hotel, and The Bow Pub. 20% discount on special event tickets made available to staff.
- Staff Card – A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets.
- Annual Leave – Your statutory annual leave is 28 days (20 days plus 8 public holidays), or 5.6 weeks. This will be pro-rated based on actual hours you work. If you work a public holiday, you will be paid double your hourly rate, but your statutory annual leave entitlement will reduce accordingly (i.e. you are being paid double on that date, so therefore not entitled to holiday pay or TOIL for that date).
- Pension – We will top up your pension by matching any contribution you make, up to 10% of your basic salary.
- Long Service Awards – every 5 years of service, you are invited to a celebration to recognise your contribution to the organisation. A cash sum is awarded as a thank you.
- Mental Health and Wellbeing Support – access to a wellbeing platform and fully funded 1:1 counselling service.
- Flu Jabs – free flu jabs in October.
- Share of the discretionary service charge
EDI
At the Rothschild Foundation, we place Equality, Inclusion and Diversity at the core of our values. We strive to be an organisation that actively addresses inequality and prejudice while fostering a truly anti-racist culture. Our approach is centered on meaningful and equitable support and development for you and others throughout your time with us. We are committed to providing an environment free from discrimination, where every team member feels valued, respected, and has a true sense of belonging.
Application:
To register your interest in the Food & Beverage Catering Assistant role over the Standing with Giants period, please fill out this form. We will be in contact to confirm your attendance to the recruitment day and provide more information about what to expect on the day.
If you are unable to attend the recruitment day but would still like to apply, please send your CV and covering letter to [email protected]. Please make it clear which role you are interested in.
