Guest service agent Work, Jobs in Wadhurst, Esx (with Salaries)

Divisional HR Manager
HandPickedHotels —Sevenoaks District
- Hospitality
- Hotel
- Continuous improvement
- Employee assistance programme

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Divisional HR Manager

HandPickedHotels -
Sevenoaks District

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Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Hospitality
Report generation
Employee relations case handling
Coaching
Payroll administration
Employee relations
Payroll management
Performance management
Change management
Workforce planning strategy
Continuous improvement
Risk management
Human resources
Recruiting
Interviewing
Training & development

Full job description

Hand Picked Hotels

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

We are currently recruiting for a Divisional HR Manager for our newly created Events hotel division, this role will support the Divisional HR Business Partner and General Managers within the hotels in the achievement of service excellence through the effective engagement of Hand Picked people. Delivering a professional, commercial and effective HR service, limiting business risks through the application of legal knowledge and Company Procedures.

This role is a regional position and can be located from Yorkshire or the North East as it will require weekly travel to 4 hotels within the division.

About the role

As Divisional HR Manager you will contribute to the overall hotel business strategy; ensuring people related factors are considered within all relevant planning processes and decisions, and supporting change management activities as required.
Develop Managers and Head of Departments improving their people management capability through effective training, coaching and guidance.
Be responsible for driving improved performance through quality performance discussions ensuring capability of leadership teams to deliver effectively and in line with agreed timetable in conjunction with the General Managers
Facilitate the development of organisational culture and values, acting as a brand ambassador, and positively promoting behaviours consistent with the HPH management framework. Act as trusted confidante and sounding board to leadership teams.
Provide advice and guidance to management teams in all employment related matters in accordance with Company policies and procedures, applying employment practices and frameworks within all relevant statutory legal parameters that are commercial and risk aware.
Work with the GMs to optimise workforce planning to manage and control payroll costs and at the same time deliver exceptional standards of service. Ensure any local rewards and incentives align within Company policy.
Work with hiring managers to ensure the timely hiring of the best candidates, consistent with HPH behaviours and competency frameworks, including face to face interviewing for all management roles, hosting recruitment open days and attending career events.
Working in partnership with the GM’s & HoD’s; provide support and guidance to the business in the effective management of employee relations matters, (disciplinary, capability, grievance, flexible working and absences) in accordance with Company standards, seeking advice where necessary.
Production of relevant data reports, monthly and ad hoc reporting to identify trends analysis and insights, recommending appropriate actions to address identified needs. Ensure all Company standards and Data Protection requirements are met.

About you:

To be considered for this role you will have current HR Management experience within the hospitality industry, ideally with multi site experience.
Must be able to demonstrable commercial acumen and ability to apply this to all people solutions. Ability to provide broad business views and input.
Ability to act as a change agent, driving continuous improvement and performance enhancement.
Knowledge of work force planning and payroll management.
Excellent understanding of employment legislation knowledge and ability to keep up to date with the legal landscape and latest legislation with applicability to the business.
Protect the business and ensure all employees are treated fairly and in line with legal and policy requirements.
Ability to manage multiple ER cases effectively.

Our Benefits:

A competitive salary package, mileage paid or travel.
Company pension scheme with a generous employer contribution.
Life assurance.
Employee Assistance Program to support you with whatever life throws at you.
Company Sickness Scheme Benefit.
28 days holiday including bank holidays, increasing to 33 days including bank holidays with length of service.
Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
Discounted colleague stays in our hotels and on food & drink.
Annual loyalty awards (e.g. afternoon teas and overnight stays)
Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

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Divisional HR Manager

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