Desk based account Work, Jobs in Wakefield, Eng (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Customer Account Manager (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Free parking
- Employee assistance programme
Quick apply
6d
Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Education Recruitment Consultant
Operam Education Group —Barnsley
- £26,500 - £33,500 a year
- Temporary
- Communication skills
- Annual leave
- Sick pay
Quick apply
Principal Recruitment Consultant - Education
Operam Education Group —Barnsley
- £28,500 - £37,000 a year
- Temporary
- Communication skills
- School
- Annual leave
- Sick pay
Quick apply
Business Development Manager
DoubleTree by Hilton Harrogate Majestic —Harrogate
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
Head Recruitment Consultant
Ardh Recruitment & Consulting Group —Leeds
- £54,420.00 - £75,174.64 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
Hire Desk Manager
Chippindale Plant & Sales —Keighley
- £28,000 - £29,000 a year
- Sales
- Microsoft Office
- Analysis skills
Quick apply
Legal Secretary EPI Leeds
DAC Beachcroft —Leeds
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
Supplier IT and Commercial Manager
Royal Mail Group —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Contracts
- Annual leave
- Sick pay
Hire Desk Manager Sheffield
Chippindale Plant & Sales —Sheffield
- £28,000 - £29,000 a year
- Sales
- Microsoft Office
- Analysis skills
Quick apply
Packing and Despatch Supervisor - Bespoke Manufacturing
Whiteghyll Ltd —Bradford
- £14.00 - £14.50 an hour
- Weekend availability
- Forklift
- Team management
- Warehouse experience
- Free parking
Quick apply
2d
Sales Executive
BR Apparel Ltd —Bradford
- £30,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- In-person
- Profit sharing
- Employee discount
Quick apply
Plant Fitter
Howard Civil Engineering —Leeds
Workshop Fitter
Howard Civil Engineering —Leeds

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

desk based account jobs in wakefield, eng

Service Desk Analyst - Tier I

Desk Based Account Manager

Customer Account Manager (Desk Based)

Customer Support Agent

Senior Software Engineer

1st-2nd Line IT Support Engineer

Education Recruitment Consultant

Principal Recruitment Consultant - Education

Business Development Manager

Head Recruitment Consultant

Hire Desk Manager

Legal Secretary EPI Leeds

Supplier IT and Commercial Manager

Hire Desk Manager Sheffield

Packing and Despatch Supervisor - Bespoke Manufacturing

Sales Executive

Plant Fitter

Workshop Fitter

I want to receive the latest job alerts for desk based account in wakefield, eng

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