Control officer Work, Jobs in Wakefield, Wyk (with Salaries)

Customer Experience Officer
Lotus Home Care —Wakefield
- £27,800 a year
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
Quick apply
5d
B3 Control room officer
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Weekend availability
- Analysis skills
- Organisational skills
- Annual leave
3d
Data Protection Consultant / Outsourced Data Protection Officer
Clinical DPO / Amicis Data Ltd —Harrogate
- £37,500 - £47,500 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Work from home
Quick apply
9d
Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Full-time Compliance Officer for Duchy College
Harrogate Ladies' College —Harrogate
- Full-time
- Microsoft Office
- Preschool
- Presentation skills
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Production and Continuous Improvement Engineer
Niftylift Ltd —Barnsley
- £42,000 - £45,000 a year
- Full-time
- AutoCAD
- CAD
- Engineering
- Free parking
- Employee discount
Quick apply
Shift Station Manager
Network Rail —Leeds
- £43,588 - £53,167 a year
- Full-time
- Management
- Annual leave
- Employee discount
5d
Senior Finance & Credit Control Officer (Maternity Cover)
Bradford District Credit Union —Bradford
- From £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Health & wellbeing programme
- Work from home
Quick apply
6d
Research Officer
Social Work England —Sheffield
- £30,080 - £31,262 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Operational Support Grade - HMP Wetherby (Prison Support Role)
Ministry of Justice —Leeds
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Control Of Works Officer
Yorkshire Water —Bradford
- £41,667 - £52,084 a year
- Full-time
- Hybrid work
- Mentoring
- IT
- Communication skills
- Annual leave
- Flexible schedule
3d
Control Room CCTV Operator
Leeds United Football Club —Leeds
- Customer service
- Microsoft Office
- IT
Control Room Log Administrator
Leeds United Football Club —Leeds
- Customer service
- IT
Operational Support Grade - HMP Wealstun (Prison Support Role)
Ministry of Justice —Wetherby
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
6d
Group Workplace Manager
Pure Retirement —Leeds
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Lifestyle & Wellness Co-ordinator
Bupa —Harrogate
- £13.30 - £14.30 an hour
- Part-time
- Employee discount
- Gym membership
Quick apply
Research Assurance Officer
University of Sheffield —Sheffield
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Computer networking
- Annual leave
- Employee discount
Gatehouse Security Officer
ABM Security & Monitoring —Halifax
- Up to £13 an hour
- 12 hour shift
- In-person
Quick apply
4d
Health, Safety & Environmental Compliance Officer
European Tyre Enterprise Ltd —Bradford
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Travel
- IT
- Annual leave
- Employee discount
Senior Enforcement Officer
City of Bradford Metropolitan District Council —Bradford
- £39,862 - £46,142 a year
- Call to connect
- Customer service
- Presentation skills
- Mentoring

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control officer jobs near wakefield, wyk

Customer Experience Officer

Lotus Home Care -
Wakefield

Quick apply

Job details

Full-time
£27,800 a year
5 days ago

Qualifications

Level 3 in Health & Social Care
Microsoft Excel
Customer service
Infection prevention & control
NVQ
Communication skills

Full job description

Job Purpose:

The Quality Customer Experience Officer makes sure that customers receive high-quality, safe, and consistent care. This includes checking how care is delivered, collecting and acting on feedback, and supporting improvements across the service. The role also involves managing PPE (Personal Protective Equipment) ordering and stock, working with the Operations Director on budgets related to PPE and customer experience improvements.

Main Duties and Responsibilities:

Customer Experience:

● Talk to customers regularly to check they’re happy with the care they receive.

● Record any compliments or concerns and report them to the Registered Manager.

● Help resolve problems quickly and professionally.

Quality Checks:

● Use systems like Care Planner and PASS to check that care visits happen as planned and are recorded properly.

● Highlight any issues or risks to care quality and work with managers to resolve them.

● Keep accurate records of all checks and follow-up actions.

Feedback and Reviews:

● Monitor online reviews (e.g. Homecare.co.uk) and respond to them professionally.

● Look for trends in compliments or complaints to help improve services.

● Keep a log of all customer feedback and actions taken.

PPE (Personal Protective Equipment): Uniforms / Stationery

● Keep an eye on PPE stock levels across all locations.

● Order PPE on time to make sure staff always have what they need.

● Make sure PPE is stored, tracked, and used in line with safety and infection control policies.

● Order Uniforms each quarter ensuring accurate stock levels are kept up to date.

●Order Stationery every quarter when needed this will be ordered through the Director.

Budget Responsibility:

● Act as a budget holder for PPE and customer experience-related resources.

● Work closely with the Operations Director to manage spending and make sure purchases stay within agreed budgets.

● Help identify cost-effective solutions that support high-quality care and customer satisfaction.

Reporting:

● Prepare monthly and quarterly reports on customer experience, quality checks, PPE use, and budgets.

● Share reports with the Head of Compliance, Registered Managers, and Operations Director.

● Recommend actions to improve quality, safety, and customer satisfaction.

● Compile Continuity Rota checks weekly on a Thursday and send to Regional Managers and

compliance team.

Teamwork and Support:

● Work alongside care teams, compliance staff, branch managers, and senior leadership.

● Support training or mentoring of staff on how to deliver a great customer experience.

● Attend team meetings and contribute ideas for service improvement.

Skills and Qualities:

● Strong communication and people skills.

● Friendly, professional, and confident when speaking with customers and staff.

●Good attention to detail, especially when reviewing records or budgets.

●Comfortable using Microsoft Excel and care systems like Care Planner and PASS.

●Organised and able to manage different tasks at once.

●Good understanding of care quality, safety, and customer service.

Experience and Qualifications:

● Experience in a care quality, customer service, or compliance role (preferably in health or social care).

● Experience managing stock or ordering supplies, including working to a budget.

●NVQ Level 3 in Health & Social Care, Business Administration, or similar (preferred).

●Knowledge of PPE use and infection control guidelines.

● Experience working with senior managers, such as an Operations Director, is a bonus.

Job Type: Full-time

Pay: £27,800.00 per year

Application question(s):

Are you a driver with your own car?
Do you require sponsorship?
What experience do you have?

Work Location: In person

Quick apply

Refine Your Search

control officer jobs in wakefield, wyk

Customer Experience Officer

B3 Control room officer

Data Protection Consultant / Outsourced Data Protection Officer

Revenue Protection Officer

Full-time Compliance Officer for Duchy College

Production and Continuous Improvement Engineer

Shift Station Manager

Senior Finance & Credit Control Officer (Maternity Cover)

Research Officer

Operational Support Grade - HMP Wetherby (Prison Support Role)

Control Of Works Officer

Control Room CCTV Operator

Control Room Log Administrator

Operational Support Grade - HMP Wealstun (Prison Support Role)

Group Workplace Manager

Lifestyle & Wellness Co-ordinator

Research Assurance Officer

Gatehouse Security Officer

Health, Safety & Environmental Compliance Officer

Senior Enforcement Officer

I want to receive the latest job alerts for control officer in wakefield, wyk

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