Support associate Work, Jobs in Wakefield, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
9d
Urban Outfitters Sales Associate (Seasonal FTC) - Leeds, UK
Urban Outfitters —Leeds
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
1d
Document Production Associate
Williams Lea —Leeds
- £34,450 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Referral programme
12d
Nursing Associate
Mid Yorkshire Teaching NHS Trust —Wakefield
- £28,392 - £31,157 a year
- Part-time
- Customer service
- English
3d
Sales Associate
Sunglass Hut —Leeds
5d
Contract Support Associate
CBRE —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Production Operator
Mars —Batley
- £32,800 - £35,560 a year
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
5d
Application Support Associate
Zuno Tech Group —Leeds
- Full-time
- SQL
- AWS
- Software development
- Annual leave
3d
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
11d
Training Administrator
Shorterm Group —Wakefield
- £28,000 a year
- Store discount
- Annual leave
11d
Client Implementation Associate
Aon Corporation —Leeds
- Communication skills
9d
Regulatory Compliance Associate
GoCardless —Leeds
- £46,400 - £69,600 a year
- Communication skills
4d
People and Culture Advisor
Yorkshire Housing —Leeds
- £38,439.98 a year
- English
- Agile
- IT
- Annual leave
- Employee discount
Retail Team Leader - Wakefield
DCK Group —Wakefield
- £13.71 an hour
- Full-time
- Merchandising
- Supervising experience
- Travel
- Flexible schedule
Quick apply
2d
Associate
Cushman & Wakefield —Leeds
- Hybrid work
- Analysis skills
Quick apply
4d
Associate Bid Writers · UK Education Sector
EtioGlobal —Sheffield
- £500 - £700 a day
- Remote
- Microsoft Powerpoint
- In-person
- AI
Associate Data Engineer
NHS England —Leeds
- £39,959 - £48,117 a year
- Full-time
3d
Shipping/Receiving associate
Orchid Orthopedic Solutions —Sheffield
- Day shift
- Data entry
Quick apply
Sales Associate
NEXT —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Customer service
8d
MULTIFUNCTIONAL SALES ASSOCIATE (20 hours, fixed term- Meadowhall)
Mango —Sheffield
- Part-time
- Sales
- Employee assistance programme
- Employee discount
1h

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
9 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

support associate jobs in wakefield, wyk

Service Desk Analyst - Tier I

Urban Outfitters Sales Associate (Seasonal FTC) - Leeds, UK

Document Production Associate

Nursing Associate

Sales Associate

Contract Support Associate

Production Operator

Application Support Associate

Associate Business Analyst

Training Administrator

Client Implementation Associate

Regulatory Compliance Associate

People and Culture Advisor

Retail Team Leader - Wakefield

Associate

Associate Bid Writers · UK Education Sector

Associate Data Engineer

Shipping/Receiving associate

Sales Associate

MULTIFUNCTIONAL SALES ASSOCIATE (20 hours, fixed term- Meadowhall)

I want to receive the latest job alerts for support associate in wakefield, wyk

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