Technical support associate Work, Jobs in Wakefield, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
Serious Injury Associate
Minster Law —Wakefield
- £48,000 - £75,000 a year
- Remote
- Business development
- Supervising experience
- Mentoring
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
- Free parking
- Life insurance
Quick apply
10d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Word
- Travel
- Training & development
5d
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
3d
Trusts Associate
Irwin Mitchell —Leeds
- Analysis skills
Counter - Associate Tech Lead
Counter —Leeds
- £50,000 - £54,000 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
3d
Associate Climate Change Risks
WTW —Leeds
- Full-time
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
11d
Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Business Development Associate (Aero, Defence & Energy)
Element Materials Technology —Rotherham
- Hybrid work
- Microsoft Word
- CRM software
- Business development
- Employee discount
- Referral programme
National Security Program (NSP) Escort Program - UK
CenCore Associates —Harrogate
- Full-time
- No experience needed
- Analysis skills
- Education
Associate - Corporate
Hill Dickinson LLP —Leeds
- Full-time
- Business development
- Organisational skills
- Contracts
7d
Associate Product Manager
HM Revenue and Customs —Leeds
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
12d
Commercial Litigation - Associate
Pinsent Masons —Leeds
- Full-time
- Business development
- Organisational skills
Digital System Support Engineer
Caesars Entertainment —Leeds
- Weekend availability
- Computer Science
- Analysis skills
- Bachelor's degree
9d
Support Manager
Tait —Pontefract
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Research Technician
University of Sheffield —Sheffield
- £27,319 a year
- Part-time
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Annual leave
- Employee discount
12d
Invoicing Associate - MAT Cover
Selecta —Castleford
- £26,769 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Solutions Analyst
TransUnion —Leeds
- Full-time
- Microsoft Word
- Software troubleshooting
- Software development
- Employee stock purchase plan
- Annual leave
Process Safety Senior Consultant (Associate)
DEKRA —Leeds
- £70 an hour
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree

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technical support associate jobs near wakefield, wyk

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Live chat
Technical troubleshooting
Computer Science
Incident queue management
Ticket management
Microsoft Office Suite
Analysis skills
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Network support
Technical writing
Customer interaction
IT incident logging
Application support
Communication skills
Time management
Analytics
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

technical support associate jobs in wakefield, wyk

Service Desk Analyst - Tier I

Serious Injury Associate

IT Support Engineer

Associate Team Leader

Timetable Support Specialist

Trusts Associate

Counter - Associate Tech Lead

Associate Climate Change Risks

Complex Product Support Associate

Business Development Associate (Aero, Defence & Energy)

National Security Program (NSP) Escort Program - UK

Associate - Corporate

Associate Product Manager

Commercial Litigation - Associate

Digital System Support Engineer

Support Manager

Research Technician

Invoicing Associate - MAT Cover

Solutions Analyst

Process Safety Senior Consultant (Associate)

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