OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Retail Resilience Team where you will deliver operational resilience and business continuity outcomes in line with Group standards.
The role is also accountable for the owning and developing the local third-party resilience framework: working directly with business process outsources to create a collaborative approach to resilience, ensure appropriate supplier resilience measures exists, and monitor resilience-related third-party risks.
The role sits within the Retail Resilience team and is embedded within the Retail Operating model. It works in close partnership with the businesses to identify vulnerabilities, design resilience strategies, and prioritise investment.
The role leads a team of 2 Resilience Analysts, who partner directly with process owners to deliver the Operational Resilience and Business Continuity cycles, and is responsible for their performance management, coaching and development.
RESPONSIBILITIES
Impact
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Own and ensure the delivery of the Retail Operational Resilience Procedures and the Retail Business Continuity Procedures
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Own and ensure delivery of the local third-party resilience framework
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Work with the Retail Businesses to build and test service resilience strategies, business continuity plans and response playbooks?
Problem solving and Innovation
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Assist the Retail Business Incident Manager on responding to complex and impactful incidents
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Build process and governance improvements for testing and resilience cycles
Interaction
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Communicate resilience outcomes and performance into the business executive committees
People
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Lead a high performing, engaged team, and sponsor people initiatives within the team
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Set the tone within the function/business by encouraging an inclusive culture and role modelling the company values and expected behaviours
Developing Our People: as a line manager, you will be responsible for inspiring and motivating your team, as well as developing performance through coaching. You will encourage your team to take responsibility for their own personal development and provide support through regular feedback.
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
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Strong experience in operational resilience, business continuity, third-party risk or related disciplines.
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The ability to lead, coach and develop high-performing teams.
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Proven experience working with suppliers and outsourced service models.
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The ability to influence and collaborate with senior stakeholders.
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The ability to analyse complex systems and explain resilience risks clearly to senior stakeholders.
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
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Demonstrated experience working within FCA and PRA financial services Operational Resilience regulations (FCA PS21/3, PRA SoP1/21)
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Experience with large-scale outsourcing or offshore delivery models
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Resilience and/or Business Continuity professional qualification (CBCI/MBCI)
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.
ABOUT US
For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group
#LI-KB1 #LI-HYBRID
At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.
