Working hours: This role is available on a part-time, job-share or full-time basis.
Salary: Up to £26,227.50 - £28,000 depending on experience
Location: Chichester
Closing date for applications: 9th August 2026
The opportunity:
Are you looking for a meaningful career where you can help small and medium-sized charities, social organisations, and Town and Parish Councils find the insurance solutions they need? If so, we’d love you to consider joining our expanding Digital Trading Customer Office as a Trainee Underwriter. Based in our Chichester office you will need to be in the office for a minimum of 4 days a week during training.
Zurich Municipal is a leading provider of insurance and risk management solutions for the public and voluntary sectors. Since 1993 we’ve insured charities, voluntary organisations, housing associations, and the education and public sectors, helping our customers better understand and reduce the risks they face. We provide insurance for organisations of all sizes across the UK, from insuring a large local authority to small community groups.
You’ll enjoy the opportunity to work for a global organisation that truly puts people at its heart. Communication and the ability to quickly learn are key in this role, and you’ll receive extensive training and a clear career path to support your professional growth. You’ll also be welcomed by supportive colleagues in a positive team environment.
You’ll play a key role in analysing and underwriting new or renewal business, interacting directly with our customers, and contributing to a collaborative and fast-paced team environment. If delivering excellent customer service is something you take pride in, this could be the ideal role for you.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- Building strong relationships with customers by listening, understanding, and meeting their needs—whether you’re helping to bring new customers on board or supporting our existing ones.
- Demonstrating Zurich’s trading and negotiation values in everything you do.
- Developing your knowledge of risk and business awareness and learning about our organisation’s risk appetite.
- Quoting and setting coverage, negotiating terms and conditions for New Business, Mid Term Adjustments, and Renewals.
- Handling inbound and outbound calls, managing tasks and Live Chat, with a focus on winning new business and retaining customers.
- Resolving technical queries by referencing policies, procedures, and specifications, including on short-term projects.
- Administering and monitoring underwriting rules, guidelines, and insurance regulations.
- Being an active member of our large, multi-location Underwriting team.
What are we looking for?
- Excellent communication skills.
- Basic knowledge of insurance or financial services is helpful, but not essential.
- A solutions-focused and service-driven mindset.
- Strong team player.
- Skills in relationship building, active listening, needs analysis, and collaborative negotiation.
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits
You can find out more about our wide range of employee benefits on our website.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.
With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.
Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.
We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.
We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.
Your application:
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [email protected]
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
