Call center manager Work, Jobs in Wales (with Salaries)

Account Manager (Outbound)
ROCK Professional Services —Bridgend
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme

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Account Manager (Outbound)

ROCK Professional Services
Bridgend

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Employee assistance programme
Referral programme
Sick pay

Qualifications

Outbound sales
Sales pipeline
Outbound calling
HubSpot
Communication skills
Business lead generation
Sales appointment setting

Full job description

What we're looking for

You are commercially curious, organised and comfortable starting conversations with new people. Ideally, you bring:

1–3 years’ experience in B2B sales development, outbound prospecting or lead generation
Confidence speaking with business stakeholders over phone and video
A structured approach to outreach and follow-up
Experience using CRM systems (HubSpot preferred)
Strong written and verbal communication skills
The ability to balance activity with quality Personally, you are:
Resilient and consistent in outbound work
Comfortable handling objections professionally
Detail-oriented with CRM and lead management
Motivated by learning and progression in sales
Collaborative with Marketing and Account Managers
Open to coaching and feedback

What you'll be doing

What you will be doing

You will co-ordinate the top of funnel for ROCK’s new business team. That means:

Identifying and engaging target organisations across defined SME sectors
Executing structured outbound activity across phone,LinkedIn and email
Booking qualified discovery meetings for Account Managers
Researching prospects to personalise outreach and improve response rates
Handling inbound enquiries and qualifying leads against agreed criteria
Managing prospect records,activities and lead stages in HubSpot with strict discipline
Building and nurturing early-stage pipeline through consistent follow-up and engagement
Supporting Account Managers with account insight,contact mapping and warm handovers
Working closely with marketing on campaigns, ABM activity and outbound follow-ups
Maintaining clean CRM data and accurate reporting
Feeding back common objections, messaging effectiveness and market trends

You are the first commercial touchpoint for many prospects. Your conversations set the tone for the entire sales journey.

You will be measured by outcomes,not noise

Volume and quality of meetings booked
Conversion of meetings into qualified New Business opportunities
Speed to lead on inbound enquiries
CRM accuracy and activity consistency
Contribution to overall pipeline coverage

Your first 90 days will focus on understanding ROCK’s MSP services, mastering outbound messaging, building initial pipeline and consistently booking meetings.

Longer term, strong performers typically progress into Account Management roles within 12–24 months.

What you won’t be doing

You will not be:

Waiting passively for inbound leads
Reading rigid scripts or running call-centre style outreach
Booking unqualified meetings just to hit activity numbers
Working without structure, coaching, or support
Avoiding responsibility for lead quality or CRM hygiene
Operating in a rigid, overly corporate environment

Skills & experience you will need

You are commercially curious, organised and comfortable starting conversations with new people. Ideally, you bring:

1–3 years’ experience in B2B sales development, outbound prospecting or lead generation
Confidence speaking with business stakeholders over phone and video
A structured approach to outreach and follow-up
Experience using CRM systems (HubSpot preferred)
Strong written and verbal communication skills
The ability to balance activity with quality Personally, you are:
Resilient and consistent in outbound work
Comfortable handling objections professionally
Detail-oriented with CRM and lead management
Motivated by learning and progression in sales
Collaborative with Marketing and Account Managers
Open to coaching and feedback

You do not need deep technical knowledge on day one. You do need curiosity, pace and clear communication.

Benefits.

We pride ourselves in offering our employees the best benefits,
take a look at some of the benefits we offer.

Holidays

25 days annual leave plus bank holidays

Family time

Celebrate family moments with paid time off for children's events

New parents

Embrace the journey into parenthood with enhanced maternity, paternity, and adoption pay

Volunteer days

Make a difference with paid volunteer days

In service

Honor service with paid time off for reservists

Sickness

Take care of yourself with our enhanced sick pay scheme

Training

Invest in yourself with paid leave for training

Well being

Nurture your well-being with our annual well-being allowance

Family planning

Support your family planning with paid time off for fertility treatment

Referral program

Strengthen our team through the Employee Referral Program

Assistance program

Connect with support through the Employee Assistance Programme

Life Assurance

Life Assurance (2x annual salary)

Apply Now

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