Client success manager Work, Jobs in Wales (with Salaries)

Customer Success Manager (CSM)
Delta Capita —Wrexham
- Full-time
- Hybrid work
- Financial services
Quick apply
Assistant Client Manager
Savills —Cardiff
- Organisational skills
- IT
- Communication skills
- Annual leave
Consultant, Client Success
The Currency Cloud Services Limited —Cardiff
- Analysis skills
7d
Client Account Manager
MacroActive —Cardiff
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Leadership
- Communication skills
Quick apply
17h
New Business Account Manager
ROCK Professional Services —Bridgend
- £30,000 - £42,000 a year
- Full-time
- Hybrid work
- CRM software
- Azure
- Sales
- Annual leave
- Employee assistance programme
Senior Account Manager
Bakelite —Barry
- Full-time
- Sales
- Travel
- Negotiation
Quick apply
Team Leader
Link Financial Outsourcing —Caerphilly
- £29,500 a year
- Full-time
- Customer service
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
6h

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Customer Success Manager (CSM)
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client success manager jobs near wales

Customer Success Manager (CSM)

Delta Capita -
Wrexham

Quick apply

Job details

Full-time

Qualifications

Regulatory reporting
Customer relationship management
Financial services
SaaS

Full job description

As a Customer Success Manager (CSM) within our Report Hub Team, you will own and grow relationships with key financial services clients, supporting their regulatory reporting operations and acting as a trusted advisor across support, product, and technology teams.

This role combines client engagement, problem-solving, and service improvement giving you direct exposure to complex financial ecosystems and high-impact client interactions.

Why Join Us

Work with Global financial institutions on critical regulatory reporting
High visibility role with direct client ownership
Exposure to product, technology, and regulatory change
Opportunity to shape service improvements and influence product direction
Collaborative, global working environment
Clear progression into Product, Technology or Client Lead Roles.

Your Responsibilities

Client Ownership

Primary contact for assigned clients
Build strong relationships and understand client needs
Act as client advocate internally

Client Support & Escalation

Manage complex production issues and escalations
Coordinate with Product, Tech, and Integration teams
Ensure timely and high-quality resolution

Service Delivery

Deliver service reviews and performance reporting
Maintain accurate documentation and case oversight
Drive proactive engagement with clients

Continuous Improvement

Identify service and process improvements
Contribute to strategic initiatives and projects
Share knowledge and drive team development

Qualifications:

Experience in client relationship management, client support, or service delivery within financial services (typically 4–6+ years)

Nice To Have

Experience with regulatory reporting (EMIR, SFTR, MiFID )
Understanding of data flows and system integrations
Experience working with SaaS or platform-based solutions

How We Work: Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent role based in Wrexham with hybrid working. As the selection and interview process is ongoing, please submit your application as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for UK is mandatory.

Who We Are: Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services.

Our 3 offerings are:

Managed Services

Consulting & Solutions
Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.

Quick apply

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client success manager jobs in wales

Customer Success Manager (CSM)

Assistant Client Manager

Consultant, Client Success

Client Account Manager

New Business Account Manager

Senior Account Manager

Team Leader

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