complex care case manager Work, Jobs in wales (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Registered Mental Health Nurse - CAMHS Drug And Alcohol Team
Aneurin Bevan University Health Board —Caerleon
- £40,559 - £48,841 a year
- Full-time
- English
- Travel
- Communication skills
- Paid training
- Annual leave
8d
Support Workers
ILS Case Management —Ebbw Vale
- £14.04 - £21.06 an hour
- Part-time
- Annual leave
Occupational Therapist
Rhondda Cynon Taf —Rhondda Cynon Taff
- £42,839 - £46,142 a year
- Full-time
- Communication skills
- Employee discount
13d
Senior Planner
Rhondda Cynon Taf —Rhondda Cynon Taff
- £42,839 a year
- Full-time
12d
General Manager
Kier Group —Cardiff
- Full-time
- Leadership
- Communication skills
2d
Day Services Assistant
Rhondda Cynon Taf —Rhondda Cynon Taff
- £21,748 a year
- Part-time
12d
Clinical Board Accountant
Cardiff and Vale University Health Board —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
8d
(Ref: 286) Therapy Assistant / Rehabilitation Support Worker – Swansea
Case Management Cymru —Swansea
- £16.50 an hour
- Part-time
- Rehabilitation centre
- School
Comissioning and Contracting Specialist
Gwynedd Council —Caernarfon
- £39,862 - £41,771 a year
- Temporary
- English
- Communication skills
- Negotiation
Experienced Social Worker/ Social Worker
Wrexham County Borough Council —Wrexham
- £38,220 - £45,091 a year
- Bilingual
- English
- IT
- Annual leave
- Employee assistance programme
Labour and Employee Relations Specialist
Cytiva —Cardiff
- Full-time
- Analysis skills
- Travel
- Human resources
7d
Professional Placements Administrator
Bangor University —Bangor
- £26,942 - £29,959 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
14d
Principal Social Worker
Rhondda Cynon Taf —Rhondda Cynon Taff
- £49,282 a year
- Full-time
- Communication skills
- Employee discount
12d
Senior Labelling Programme Manager
Convatec —Deeside
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Residential Child Care Practitioner
Rhondda Cynon Taf —Rhondda Cynon Taff
- £36,363 a year
- Full-time
- Childcare
- Travel
- IT
- Annual leave
- Employee discount
13d
(REF: 288) Support Worker – Caerphilly
Case Management Cymru —Caerphilly
- £14.28 an hour
- Part-time
1d
Qualified Associate Psychologist (Wrexham & Flintshire)
MKD Enabling Services —Wrexham
- Part-time
- Working with children
- Bachelor's degree
- Patient care
Quick apply
Indirect Tax Manager- Cardiff
Xeinadin —Cardiff
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
AWS Solutions Architect
Legal & General Investment Management —Cardiff
- DevOps
- System design
- Java
- Employee discount

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
6 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

complex care case manager jobs in wales

Ombudsman and Complex Complaints Lead

Registered Mental Health Nurse - CAMHS Drug And Alcohol Team

Support Workers

Occupational Therapist

Senior Planner

General Manager

Day Services Assistant

Clinical Board Accountant

(Ref: 286) Therapy Assistant / Rehabilitation Support Worker – Swansea

Comissioning and Contracting Specialist

Experienced Social Worker/ Social Worker

Labour and Employee Relations Specialist

Professional Placements Administrator

Principal Social Worker

Senior Labelling Programme Manager

Senior Residential Child Care Practitioner

(REF: 288) Support Worker – Caerphilly

Qualified Associate Psychologist (Wrexham & Flintshire)

Indirect Tax Manager- Cardiff

AWS Solutions Architect

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