Customer experience analyst Work, Jobs in Wales (with Salaries)

Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
Commercial Finance Analyst - Remote
Morgan Advanced Materials —Swansea
- Full-time
- Remote
- Management
Transport Credit Risk Analyst – Residual Value Risk
Lloyds Banking Group —Newport
- £30,201 - £31,790 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
11d
Analyst, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
Credit Analyst – Unsecured Lending
Lloyds Banking Group —Newport
- £29,460 - £31,790 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Python
9d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Technical Assurance Officer
ArvatoConnect —Swansea
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
5d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
IT Support Analyst (Applications)
TOAST —Llansamlet
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
CRM Developer / Integration Specialist
Aberystwyth University —Aberystwyth
- £47,389.29 - £56,535.44 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- Oracle
- Annual leave
- Employee discount
12d
Commercial Finance Analyst
PHSGroup —Caerphilly
- Microsoft Excel
- Analysis skills
- Free parking
- Employee discount
Business Analyst
Iceland —Deeside
- Full-time
- Azure
- SQL
- Analysis skills
- Free parking
- Employee discount
Supply Chain Information Analyst
Microchip Technology —Caldicot
- Full-time
- Microsoft Excel
- ERP systems
- SQL
Senior Service Desk Analyst
Aberystwyth University —Aberystwyth
- £27,319.19 - £30,378.43 a year
- Full-time
- Hybrid work
- Azure
- University
- No degree
- Annual leave
- Employee discount
10d
Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
International Distribution Analyst
Iceland —Deeside
- Full-time
- Microsoft Office
- Free parking
- Employee discount
Head of New Business Reporting
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
Quick apply
FinCrime Due Diligence Analyst
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
Associate Consultant, Financial Advisory
Teneo —Cardiff
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave

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customer experience analyst jobs near wales

Business Analyst

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Free parking
Company car

Qualifications

Jira
Data modelling
Azure
Relational databases
Business analysis
Data analysis skills
Business processes
Project management
Software development
Agile
Requirements gathering
Communication skills
SDLC
PRINCE2 Certification

Full job description

Business Analyst

Location: Cardiff (Office-based, 5 days a week)
Salary: £40,000 – £45,000 (DOE)
Team: Product & Customer Experience
Reporting to: Director of Product & Customer Experience
Start Date: Immediate start available

Are you a Business Analyst looking to grow your influence and help shape products that really matter?

At Advanced Secure Technologies, we’re a Cardiff-based technology company on a mission to protect organisations from document fraud. Our secure digital solutions support customers across the legal, financial, and education sectors — helping them reduce risk and operate with confidence.

Due to continued growth, we’re looking for a Business Analyst to play a key role in shaping, improving, and delivering high-quality products, including software applications, used both internally and by our customers. Working closely with our Director of Product & Customer Experience and Lead Product Manager, you’ll help turn business needs into clear, actionable requirements that drive product direction and delivery.

This role is ideal for an ambitious mid-level aspiring Business Analyst who wants to make a real impact in a growing business. You’ll have genuine opportunity to influence product decisions and grow your responsibility as the business evolves.

Requirements

What you’ll do

Capture, analyse, negotiate, and document business and product requirements across our product portfolio.
Support project initiation activities, including defining goals, high-level requirements, and viability analysis.
Undertake business process analysis, producing process diagrams and recommending improvements.
Work with stakeholders across Product, Technology, Sales, Operations, and Leadership to gather and refine requirements.
Support product backlog management, maintaining epics, features, and user stories.
Participate in the full product and software development lifecycle to ensure solutions meet agreed requirements.
Review existing products and propose, prioritise, and document improvement opportunities.
Communicate with customers where appropriate on product-related analysis and requirements.
Produce clear, structured, high-quality documentation and maintain requirement traceability using appropriate tools.

What you bring

Proven experience or strong capability in business analysis, including requirements elicitation and documentation.
Experience analysing business processes and translating them into practical requirements.
Strong technical understanding and the ability to communicate effectively with both technical and non-technical colleagues.
Excellent written and verbal communication skills, with confidence working at all levels of a business.
A structured, analytical approach and the ability to work autonomously when required.
ISEB Diploma in Business Analysis or equivalent experience.

Bonus points for

Experience working across the Software Development Lifecycle.
Exposure to defect management and release management.
Data analysis, data modelling, or relational database experience.
Experience using tools to track requirements and delivery such as Target Process, Jira, or Azure DevOps.
Knowledge of project management principles such as Agile or PRINCE2.
Degree-level education.

Benefits

What we offer:

Competitive salary of £40,000 – £45,000 depending on experience.
The opportunity to directly influence product direction in a growing technology business.
Clear progression opportunities as the product function and business scale.
25 days holiday plus Bank Holidays.
Training and development time, plus support for relevant courses and qualifications.
Free gym, free secure parking, free eyecare, and a fully stocked kitchen.
Company car and cycle-to-work schemes.
A supportive, collaborative culture with birthday treats and regular office events.

Location and hours
Onsite at Eastern Business Park, St Mellons, Cardiff, Wales.
Minimum 37.5 hours per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

Onsite working
We’re an office-based team because our culture thrives on collaboration, close working relationships, and hands-on support as we grow and evolve our products. While we don’t offer fully remote or fixed hybrid roles, ad hoc home working is supported when life happens.

Diversity & inclusion
Advanced Secure Technologies is an equal opportunity employer, committed to fostering diversity and inclusion. We welcome applications from all backgrounds and process personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

customer experience analyst jobs in wales

Business Analyst

Commercial Finance Analyst - Remote

Transport Credit Risk Analyst – Residual Value Risk

Analyst, Quality Risk and Security Services

Operational Excellence Analyst

Credit Analyst – Unsecured Lending

External Identity Support Analyst (Cardiff)

Technical Assurance Officer

Senior Service Desk Analyst

IT Support Analyst (Applications)

CRM Developer / Integration Specialist

Commercial Finance Analyst

Business Analyst

Supply Chain Information Analyst

Senior Service Desk Analyst

Consumer Support Analyst

International Distribution Analyst

Head of New Business Reporting

FinCrime Due Diligence Analyst

Associate Consultant, Financial Advisory

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