Guest advisor Work, Jobs in Wales (with Salaries)

Guest and Owner Relations Advisor (Part-time)
West Wales Holiday Cottages —Aberporth
- £13.60 an hour
- Part-time
- Microsoft Word
- Google Suite
- Microsoft Excel
Quick apply
11d
Careers and Higher Education Advisor
Cardiff Sixth Form College —Cardiff
- £27,605.02 a year
- Part-time
- Microsoft Office
- Administrative experience
- University
- Free parking
- Store discount
Quick apply
Guest Experience Team Member
Haven —Prestatyn
- Up to £12.71 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
6d
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Mobile Care Assistant
McCarthy & Stone —Llandudno
- £14.50 an hour
- Part-time
- Driving
- Travel
- In-person
- Employee discount
- Life insurance
Quick apply
Health and Safety Manager
The Celtic Collection —Newport
- Weekend availability
- Hospitality
- Organisational skills
- Communication skills
- Employee discount
Chef de Partie
Snowdonia Hospitality & Leisure Ltd —Betws-y-coed
- From £14 an hour
- Part-time
- Bar
- Cooking
- Hotel
- Free parking
- Annual leave
Quick apply
7h
Line Chef. - Y Stablau - Betws-y-Coed
Snowdonia Hospitality & Leisure Ltd —Betws-y-coed
- From £13 an hour
- Part-time
- Microsoft Outlook
- Cooking
- Hotel
- Free parking
- Store discount
Quick apply
7h
Customer Advisor
Haven —Pwllheli
- £12.71 an hour
- Part-time
- No experience needed
- Employee discount
Quick apply

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Guest and Owner Relations Advisor (Part-time)

West Wales Holiday Cottages
Aberporth

Quick apply

Job details

Part-time
£13.60 an hour
11 days ago

Qualifications

Microsoft Word
Google Suite
Microsoft Excel
Customer service
English
Organisational skills
Communication skills
Time management

Full job description

About Us

West Wales Holiday Cottages is an independent online travel agency based in Aberporth, Ceredigion. We advertise approximately 500 independent self-catering holiday cottages across Ceredigion, Pembrokeshire and Carmarthenshire.

We operate a website platform that specialises in offering self-catering accommodation options to guests. Our website allows guests to browse and book self-catering accommodation across the region. We generate bookings that attract thousands of holidaymakers to West Wales every year, and many of them return to our beautiful part of the country repeatedly.

The Position

West Wales Holiday Cottages prides itself on excellent customer service and communication and is award-winning in this field.

The successful applicant will have excellent verbal and written communication skills and be able to work well under pressure. You will play a key role in representing the Company positively at all times by handling communication professionally, courteously and empathetically.

The position is for a PT weekend role (every other weekend) covering the office on Friday/Saturday/Sunday/Monday biweekly. You will work with the team on Friday and Monday and manage the weekend hours independently.

Working hours: Friday 9.30 am-5.30 pm, Sat and Sunday 10 am-4 pm, Monday 9.30 am-5.30 pm - covering every other weekend

Key Responsibilities

Good telephone manner, with solid communication skills
Managing and responding to guest and property owner enquiries via email
Using technology, internet and internal booking systems to deliver efficient, high-quality customer service, with the ability to quickly learn and adapt to new technologies and software.
Manage shared inboxes, responding to owner and customer enquiries in a timely, professional, and efficient manner.
Carry out a range of administrative tasks, maintaining organised records and effectively managing multiple priorities.
Maintain accurate records and ensure internal systems are kept up to date with relevant information.
Handle customer complaints and challenging situations professionally, working to achieve positive and timely resolutions.
Deliver a consistently high standard of customer service, maintaining a friendly, professional, and tactful approach.
Work collaboratively with colleagues across the business, providing support where required and contributing to a positive team environment.
Manage multiple tasks effectively, remain calm under pressure, and prioritise work to meet business needs.
Maintain high standards of accuracy and attention to detail while demonstrating reliability, good timekeeping, active listening skills, and a willingness to learn new processes and systems.

Skills and Experience

Excellent verbal and written communication skills.
Strong organisational and time-management abilities
Confident using Google Workspace, including Gmail.
Confident using Microsoft Word / Excel.
Good standard of English and maths
Good telephone manner and polite and courteous.
Strong attention to detail.
Positive, proactive, and flexible approach to work.
Ability to prioritise workload and manage multiple tasks simultaneously.
Professional and friendly manner when dealing with customers.

Desirable but not mandatory skills

Knowledge of the local area
Previous experience in a customer service, administration, lettings, hospitality, travel, or similar role.
Interest in property, tourism, hospitality, or holiday accommodation.

Personal Qualities

We are looking for someone who:

Remains calm, professional, and customer-focused in a fast-paced environment.
Has a positive, proactive attitude and works effectively as part of a team.
Is confident in learning and using our bespoke booking management system.
Demonstrates flexibility and adaptability, responding positively to changing business needs and priorities.

Training

On-the-job training

Place and Hours of Work

Parc Aberporth

West Wales Holiday Cottages is an accredited Living Wage employer.

We welcome applications from individuals of all backgrounds and experiences. We value enthusiasm, a willingness to learn, and a commitment to delivering outstanding service to our owners and guests.

Pay: £13.60 per hour

Work Location: In person

Quick apply

Refine Your Search

guest advisor jobs in wales

Guest and Owner Relations Advisor (Part-time)

Careers and Higher Education Advisor

Guest Experience Team Member

Transient Co-ordinator (Front Desk) Full Time

Mobile Care Assistant

Health and Safety Manager

Chef de Partie

Line Chef. - Y Stablau - Betws-y-Coed

Customer Advisor

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