Help desk analyst Work, Jobs in Wales (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Senior Service Desk Analyst
Aberystwyth University —Aberystwyth
- £27,319.19 - £30,378.43 a year
- Full-time
- Hybrid work
- Azure
- University
- No degree
- Annual leave
- Employee discount
5d
Service Desk Analyst - Welsh Essential
Welsh Assembly Government Communication Centre Home —Wales
- £30,754 - £34,997 a year
- Full-time
- Customer service
- School

Other jobs to consider

Find your next job by exploring related positions.

IT Support and Systems Assistant
Cerebra —Swansea
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
£24,000 a year
Quick apply
11d
Business Client Service Specialist
HSBC Global Services Limited —Swansea
Support our Commercial Banking customers with their everyday banking queries over the telephone - building strong relationships through taking end-to-end…
From £27,200 a year

I want to receive the latest job alerts for help desk analyst in wales

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near wales

Service Desk Analyst jobs in Wales

Front Desk Receptionist jobs in Bristol

Senior Service Desk Analyst jobs in Wolverhampton

Sainsburys Customer Service Assistant jobs in London

Senior Service Desk Analyst jobs in London

Senior Service Desk Analyst jobs in London Ec3v

Home Based Customer Service jobs in London

Service Desk Analyst jobs in Harrogate

Service Desk Analyst jobs in Asheldham

Business Analyst jobs in Cardiff

Library Service jobs in Gloucester

Service Manager jobs in London

Service Desk Analyst jobs in London Borough Of Lambeth

Supply Chain Analyst jobs in London

Senior Data Analyst jobs in London

Data Analyst jobs in Bournemouth

Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Business processes
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

help desk analyst jobs in wales

Senior Service Desk Analyst

Senior Service Desk Analyst

Service Desk Analyst - Welsh Essential

Other jobs to consider

I want to receive the latest job alerts for help desk analyst in wales

Explore jobs in more locations

HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

Jobseeker tools

Employer Tools

Browse

Stay Connected