It technician Work, Jobs in Wales (with Salaries)

IT Field Technician
FOODHUB —Newport
- £32,627 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Employee assistance programme
- Gym membership
Quick apply
5d
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- Azure
- Windows
- Computer networking
- Referral programme
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IT Field Technician

FOODHUB -
Newport

Quick apply

Job details

Permanent | Full-time
£32,627 a year
5 days ago

Benefits

Cycle to work scheme
Tech scheme
Employee assistance programme
Gym membership

Qualifications

Hospitality
Desktop support
Driving Licence
Customer service
Technical support
IT support
IT
Communication skills
Time management

Full job description

Shift pattern: Monday–Friday, 1:00pm–9:30pm

Foodhub is a fast-growing technology business providing EPOS and APOS systems to the restaurant and takeaway industry, alongside a consumer food-ordering platform used by customers across the UK. We combine the latest technology with dedicated customer service to help our restaurant and takeaway partners grow.

We're looking for an IT Field Technician to keep our partners trading. Based in Glasgow you'll be the on-site expert who diagnoses and resolves technical issues, installs and maintains equipment, and makes sure our customers experience minimal disruption.

Why join us

33 days holiday (inclusive of Bank Holidays), plus the option to buy up to 5 more
Car allowance & fuel allowance
Heavily discounted Bupa private medical cover for you and your immediate family
Life cover (4x salary), plus a wide wellbeing and lifestyle benefits package (full list below)

About the role

Working closely with our Contact Centre and Technical Support teams, you'll deliver fast, professional, customer-focused support and help clients get the most from Foodhub's technology.

Key responsibilities

Respond to technical escalations from the Contact Centre and other internal departments
Travel to customer sites to diagnose and resolve technical issues
Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals
Troubleshoot software, hardware, networking, and connectivity issues, with support from remote technical teams where required
Restore customer systems quickly to minimise operational downtime
Deliver on-site training to customers on the effective use of Foodhub's hardware and software
Conduct proactive maintenance visits and equipment health checks for VIP customers
Record service activities accurately and report recurring issues, trends, and improvement opportunities
Collaborate with the Technical Support, Product, and Field Operations teams to ensure timely resolution
Provide out-of-hours support for VIP customers on a rota basis when required

Essential skills & experience

Minimum 2 years' experience in a field-based IT support role
Minimum 1 year working with POS/EPOS systems
Solid troubleshooting across hardware, software, networking, and connectivity
Strong customer service and communication skills
Confident working independently in a field-based environment
Good organisational and time-management skills
Willingness to travel extensively across the region
Full UK driving licence with access to a vehicle

Desirable

Experience in the hospitality, restaurant, or takeaway sector
Familiarity with payment devices and card-terminal setup

Full benefits package

33 days holiday (inclusive of Bank Holidays);
5 flexible Bank Holidays (work them and take the leave elsewhere)
car & fuel allowance
Holiday exchange (buy up to 5 days)
Employee Assistance Programme
Wellness Scheme
Discounted cancer screening
Discount Hub; Cycle to Work Scheme
Gym membership contribution up to £30/month
Will Writing Service
Mobile/Tech Salary Sacrifice Scheme
Heavily discounted Bupa Select Complete (Medical History Disregarded) for you and immediate family
Death in Service cover at 4x salary.

Job Types: Full-time, Permanent

Pay: £32,627.00 per year

Application question(s):

Are you comfortable with a Field Based role?
Are you comfortable working from 1.00 pm -9:30 pm - Monday to Friday?

Experience:

POS: 1 year (required)
Field IT: 2 years (required)

Licence/Certification:

Driving Licence & Car (required)

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

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