About us
The Card Network is a card services company, supplying custom printed cards, ID card printers and access control products to a very varied customer base throughout the UK. We back this up with secure fulfilment and mailing services for national membership schemes, ID card schemes and EV Charge card suppliers.
Our custom printed cards and smart cards range include membership cards, Hotel keycards, EV charge cards, event passes and more; with an emphasis on sustainable options.
It’s an exciting time to join the business in our small but busy Sales and Customer service team. We have ambitious growth plans, and we’d like you to be part of them.
About the role
This is a varied sales role in a fast-paced office, with an emphasis on multi-tasking.
First and foremost, the priority of this role is on making the most out of every sales enquiry, whether that’s responding to inbound sales leads to identifying opportunities to upsell and cross-sell products to our existing customer base.
You’ll be supported to learn about all aspects of the sales process and will be encouraged to proactively engage with customers and develop long-term relationships in the future. In short, this is the start of the path to becoming a Sales Executive with your own portfolio of accounts.
A significant part of the role involves sales administration, including processing orders from quotation through to dispatch and managing the customer journey through our CRM system. You’ll also support colleagues by preparing quotations and onboarding new customers.
Key Responsibilities
- Respond to sales enquiries via telephone, email and web chat.
- Process customer orders and manage interactions and opportunities through the CRM system.
- Identify opportunities to upsell and cross-sell products and services.
- Manage a busy post-sales inbox, responding promptly to customer queries.
- Prepare quotations and recommend appropriate solutions based on customer requirements.
- Develop relationships within existing customer accounts to generate repeat business.
- Work towards individual and team KPIs and targets.
About You
You’ll likely be someone who has started your career journey into sales, but you’re eager for the opportunity to learn and progress, in time, to a position of managing your own accounts.
You’ll enjoy building relationships, working in a supportive team and delivering excellent customer service.
You will have:
- Previous experience in a B2B sales role (essential).
- Strong IT skills and confidence using CRM systems and Microsoft Office Suite
- Strong time management skills and able to prioritise tasks effectively.
- A proactive, positive and self-motivated approach.
- Good commercial awareness and resilience.
- Experience working towards deadlines, KPIs and targets.
What We Offer
- Competitive salary and bonus and incentive scheme.
- Sick Pay
- Career progression opportunities within a growing business.
- Supportive and collaborative working environment.
- Full training.
Pay: £25,000.00-£27,000.00 per year
Benefits:
Work Location: In person
