learning specialist Work, Jobs in wales (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Senior Learning Experience Designer
BBC —Cardiff
- Up to £70,000 a year
- Full-time
- Mentoring
7d
Highly Specialist Neurodevelopmental Practitioner
Cwm Taf Morgannwg University Health Board —Merthyr Tydfil
- £50,129 - £57,365 a year
- Full-time
13h
Specialist Teacher – Llwyn Yr Eos Primary School
Ceredigion County Council —Aberystwyth
- £33,731 - £51,942 a year
- Call to connect
- English
- School
Trustee Board Member
Citizens Advice Caerphilly Blaenau Gwent —Bargoed
- Hybrid work
- Communication skills
Agile Coach
BBC —Cardiff
- Up to £86,000 a year
- Full-time
- Mentoring
- Agile
1d
Events Executive - Wedding Specialist
The Celtic Collection —Newport
- £14.13 an hour
- Full-time
- Communication skills
- Resort
Print Apprentice
S&G Print Group —Merthyr Tydfil
- £10.85 - £12.71 an hour
- Full-time
- English
- Computer skills
- Power tools
Quick apply
Communication Support Worker
Monmouthshire —Abergavenny
- School
1d
Complex and Additional Learning Needs Specialist Driver
Neath Port Talbot County Borough Council —Neath Port Talbot
- £25,583 - £27,254 a year
- Part-time
- Hybrid work
- Employee assistance programme
- Employee discount
1d
Learning Support Assistant
Wales Coleg —Cwmbran
- £13.45 - £13.65 an hour
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
PA to the CEO & Managing Directors
Mental Health Care UK LTD —Denbigh
- £32,184 - £43,250 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
12d
Community, Culture and Digital Officer (Relief)
Powys County Council —Machynlleth
- £13.68 - £14.12 an hour
SEN Tutor
Keys Children —Flint
- £25 - £40 an hour
- English
- Employee discount
- Referral programme
Quick apply
Assistant Operational Manager
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
- Communication skills
8d
Social Worker – Integrated Triage & Assessment Services
Ceredigion County Council —Aberaeron
- £35,412 - £40,777 a year
- Communication skills
Planning Ecologist
Powys County Council —Llandrindod Wells
- £19.81 - £20.66 an hour
- Full-time
- Communication skills
Lecturer in Skills for Adults / Community Learning
Coleg Cambria —Wrexham
- £33,596 - £51,932 a year
- Part-time
- Bilingual
- Education
- Teaching
- Free parking
- Annual leave
2d
Wellbeing Support
Caron Group —Barry
- Full-time
- Referral programme
Quick apply

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
6 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

learning specialist jobs in wales

Ombudsman and Complex Complaints Lead

Senior Learning Experience Designer

Highly Specialist Neurodevelopmental Practitioner

Specialist Teacher – Llwyn Yr Eos Primary School

Trustee Board Member

Agile Coach

Events Executive - Wedding Specialist

Print Apprentice

Communication Support Worker

Complex and Additional Learning Needs Specialist Driver

Learning Support Assistant

Customer Enablement Specialist

PA to the CEO & Managing Directors

Community, Culture and Digital Officer (Relief)

SEN Tutor

Assistant Operational Manager

Social Worker – Integrated Triage & Assessment Services

Planning Ecologist

Lecturer in Skills for Adults / Community Learning

Wellbeing Support

I want to receive the latest job alerts for learning specialist in wales

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