Product support Work, Jobs in Wales (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Process Operator
Vale Clydach Refinery —Clydach
- £33,435 - £36,221 a year
- Full-time
- Continuous improvement
- IT
- Power tools
- Free parking
- Health & wellbeing programme
Quick apply
5d
Business Analyst
CGI —Swansea
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
Trainee Bike Mechanic
Tredz Bikes —Swansea
- £26,655 a year
- Full-time
- Power tools
- In-person
- Hand tools
- Employee discount
- Sick pay
Quick apply
7d
Trainee Analyst/Analyst
Element Materials Technology —Deeside
- Laboratory experience
Product Management Specialist
International Baccalaureate —Cardiff
- £45,000 a year
- Full-time
- Hybrid work
4d
Bike Mechanic
Tredz Bikes —Swansea
- £27,912 a year
- Full-time
- Power tools
- In-person
- Hand tools
- Free parking
- Store discount
Quick apply
7d
Business Development Executive
Tes Global —Llantrisant
- £30,000 - £35,000 a year
- Full-time
- Sales
- Communication skills
- School
Quick apply
Assistant Underwriter
IQUW Group —Swansea
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Product Data Specialist
Ralawise Ltd —Deeside
- £32,500 a year
- Full-time
- Microsoft Excel
- ERP systems
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
22h
User Researcher
Scrumconnect Consulting —Bridgend
- £375 - £400 a day
- Communication skills
Retail Perfomance Manager (RPM)
PayPoint —Wales
- £32,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
Sr. Planner
Energizer —Ebbw Vale
- Remote
- Microsoft Excel
- Analysis skills
- Presentation skills
SH&E Officer
Cabot Corporation —Wales
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
11d
Liquid Devlopment & NPD/NPIManager
Cardiff Distillery —Cardiff
- From £33,000 a year
- Full-time
- Supervising experience
- Project management
- In-person
Quick apply
Packaging Technologist
Kellanova —Wrexham
11d
Support Desk
ITAS —Mold
Product Owner
Box UK —Cardiff
- Hybrid work
- Presentation skills
- No degree
- Software development
Influencer Outreach Assistant
Numeris Footwear —Swansea
- From £25,000 a year
- Full-time
- Social media management
- Organisational skills
- In-person
- Store discount
- Annual leave
Quick apply
5d
Customer and Operational Support
WarmZilla —Swansea
- £26,437 a year
- Hybrid work
- CRM software
- Microsoft Office
- Leadership
- Free parking
- Store discount
Quick apply
4d

I want to receive the latest job alerts for product support in wales

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

product support jobs in wales

Technical Support Engineer

Process Operator

Business Analyst

Trainee Bike Mechanic

Trainee Analyst/Analyst

Product Management Specialist

Bike Mechanic

Business Development Executive

Assistant Underwriter

Product Data Specialist

User Researcher

Retail Perfomance Manager (RPM)

Sr. Planner

SH&E Officer

Liquid Devlopment & NPD/NPIManager

Packaging Technologist

Support Desk

Product Owner

Influencer Outreach Assistant

Customer and Operational Support

I want to receive the latest job alerts for product support in wales

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected