Job description:
We’re excited to be looking for a Lettings Tenancy Signings & Accounts Coordinator to join the vibrant and passionate team in our Roath branch.
£30 – 33k salary starting salary, based on experience.
The role:
This is a full-time, permanent position for an individual who is driven, organised, and enjoys working in a fast-paced environment.
The successful candidate will be responsible for coordinating tenancy signings, managing the applicant referencing process, handling basic accounts tasks, and actively following up on outstanding rent arrears in a professional and timely manner.
Your duties will include (but are not limited to):
- Communicating with prospective contract-holders and landlords via phone and email to complete referencing and ensure tenancies progress efficiently
- Manage rent arrears including contacting contract-holders for unpaid rent, liaising with their guarantors and housemates where required, and keeping landlords updated throughout
- Assisting with incoming statements and accurately receipting a high volume of rent payments
- Handling walk-ins, incoming calls and general tenancy and accounts enquiries.
- Supporting a variety of administrative tasks and contributing to the smooth running of the department
What we’re looking for:
- Excellent communication skills (written and verbal) with strong relationship-building ability
- High level of organisation and attention to detail
- Ability to prioritise workload effectively and meet deadlines
- Proactive, ‘can-do’ attitude
- Adaptable and quick to learn – no two days are the same
Requirement:
- At least 2 years’ experience in a customer service or administrative role
Hours & Location:
- Monday – Friday: 8:30am – 5pm
- Saturdays (rota basis): 9:30am-2pm
- Based in our Albany Road, Roath branch
Benefits:
- Competitive salary with regular pay reviews
- Generous holiday allowance (over 5 weeks per year)
- Employer contributions to a pension scheme
- Career progression within an established company
Job Types: Full-time, Permanent
Pay: £30,000.00-£33,000.00 per year
Benefits:
Work Location: In person
