Technical operations manager Work, Jobs in Wales (with Salaries)

Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills
Senior Operations Manager
Cytiva —Cardiff
- Full-time
- ERP systems
- Continuous improvement
- Travel
Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
9d
Production Operations Manager
Marshall Land Systems Ltd —Merthyr Tydfil
- Full-time
- Continuous improvement
- In-person
- Leadership
8d
Assistant Construction Technical Project Manager
Fim Limited —Cardiff
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Technical Shift Manager
Dunbia —Cross Hands
- Full-time
- Management
- Microsoft Office
- Analysis skills
Operations Manager
Cambrian Cruisers —Brecon
- £27,000 - £30,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Security Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
Maintenance Manager
TRITECH GROUP —Wrexham
- £50,000 - £65,000 a year
- Full-time
- Management
- Maintenance
- Organisational skills
- Free parking
- Annual leave
Quick apply
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Sales Operations Manager
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
11d
Lead Compliance and Maintenance Manager
University of Wales Trinity Saint David —Carmarthen
- £48,822 - £58,225 a year
- Full-time
- Maintenance
- University
- Leadership
- Annual leave
11d
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- IT
- Annual leave
5d
Fraud Investigator
Capital on Tap —Cardiff
- £30,000 - £34,000 a year
- Microsoft Excel
- SQL
Sales Operations Manager_UK
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Manager
Dunbia —Cross Hands
- Full-time
- Management
10d
Senior Manager - Engineering
Convatec —Rhymney
- Full-time
- Management
- Engineering
- Maintenance
Engineering Manager
Marlin Industries —Wrexham
- £57,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Flexitime
Quick apply

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Technical Support Manager

DVS -
Cardiff

Apply Now

Job details

Qualifications

Management
Customer service
CCTV
Organisational skills
IT
Leadership
Communication skills

Full job description

Location:Internal role, based at DVS Cardiff

Role Summary:

This is an excellent opportunity to join our fast-paced, award-winning Technical Support Department as Technical Support Manager. The role is responsible for the day-to-day leadership and performance of the department, with a strong focus on developing the team’s technical knowledge, improving service standards, delivering outstanding customer experience, and achieving departmental KPIs.

Responsibilities

Department Leadership and Performance

Lead and support all areas of the Technical Support Department, ensuring efficient and effective day-to-day operations.

Drive departmental performance by monitoring, developing, and reporting on KPIs through weekly and monthly data packs.

Ensure all team members complete their individual and team KPI activities.

Support the wider business and uphold the DVS brand by leading through example and promoting company values.

Team Management and Development

Support technical activities where required and provide hands-on guidance to the team.

Train and develop team members with a focus on technical knowledge, customer service, and continuous improvement.

Maintain attendance and individual performance records, and conduct monthly 1-to-1 meetings with updates recorded in People HR.

Coordinate supplier-led training and ensure relevant content is used to support continued team learning and development.

Deliver effective customer training as part of the DVS training program, either in-house or online.

Customer Service and Quality

Build and maintain strong customer relationships through efficient, professional communication.

Resolve escalated customer and interdepartmental queries professionally and effectively.

Maintain high service standards through appropriate quality control measures and a commitment to industry-leading customer experience.

Operational and Management Responsibilities

Maintain a safe working environment by following all health and safety procedures and safe systems of work, and ensure equipment is properly maintained and accounted for.

Attend training sessions and meetings as required, including occasional commitments outside normal working hours.

Contribute to the DVS management team by providing feedback, supporting actions from the Executive team, and helping to drive day-to-day business operations.

Attend weekly, monthly, and ad hoc DVS management meetings as required.

Key Objectives

Excellent interpersonal, customer service, organizational, and communication skills

Strong leadership skills, with the ability to motivate and develop a team

Excellent analytical and problem-solving skills, even under pressure

High attention to detail and the ability to use initiative

Ability to work in a time-sensitive environment and meet deadlines

A strong desire to learn and keep both yourself and the team up to date with new processes and technical developments

A positive, can-do attitude

Ideal Candidate

A strong track record of professionalism and excellent customer service

Good knowledge of basic electronic principles and strong IT literacy

Proven experience of leading a team successfully

A keen interest in learning about new technologies, industry trends, and networking

Essential industry knowledge in CCTV, fire, access control, intruder, and door entry systems

Previous management experience

To apply for this role please email your CV to [email protected]

Apply Now

Refine Your Search

technical operations manager jobs in wales

Technical Support Manager

Senior Operations Manager

Data Center Critical Environment Technician Manager

ICT Infrastructure Manager

Production Operations Manager

Assistant Construction Technical Project Manager

Technical Shift Manager

Operations Manager

Security Manager

Maintenance Manager

Service Desk Manager

Sales Operations Manager

Agile Delivery Manager

Lead Compliance and Maintenance Manager

Senior Member Support Manager

Fraud Investigator

Sales Operations Manager_UK

Operations Manager

Senior Manager - Engineering

Engineering Manager

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Location:Internal role, based at DVS Cardiff

Role Summary:

Responsibilities

Key Objectives

Ideal Candidate

To apply for this role please email your CV to [email protected]

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