Technical support associate Work, Jobs in Wales (with Salaries)

Product Support Associate
Tes Global —Llantrisant
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
Associate - Ground Investigation
Tetra Tech —Cardiff
- Hybrid work
- Engineering
- Master's degree
- IT
Digital Twin & AI adoption Engineer (KTP Associate) (111768-0207)
University of Warwick —Welshpool
- £35,608 - £46,049 a year
- University
Math Analyst
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Excel
- Computer Science
- Java
- Free parking
8d
Principal / Associate Flood Forecasting Modeller
AECOM —Cardiff
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Associate - Commercial Property
Hugh James —Cardiff
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount
Production Associate
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
6d
Senior Critical Environment Technician (Shift Lead)
Microsoft —Newport
- £41,400 - £57,900 a year
- Full-time
- Azure
- Microsoft Office
- Travel
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
DevOps Associate Manager
ASSA ABLOY —Cardiff
- Engineering
- AWS
- Analysis skills
- Annual leave
1d
Associate Director- Environmental Impact Assessment
AECOM —Cardiff
- Full-time
- Hybrid work
- Master's degree
- Project management
- Travel
Accounts and Tax Assistant - Making Tax Digital (Entry Level)
Azets —Swansea
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Tax experience
- Employee assistance programme
- Employee discount
Quick apply
Customer Support Represenative I
Freudenberg Flow Technologies Ltd. —Port Talbot
- Microsoft Office
- Communication skills
- Time management
Document Controller
Costain —Gwynedd
- Full-time
- Microsoft Office
- Business
- Communication skills
6d
Associate (Roads)
WSP —Cardiff
- Part-time
- Hybrid work
- Leadership
- Flexitime
- Work from home
Technician
Syensqo —Wrexham
- £27,000 - £30,000 a year
- Overtime
- Microsoft Excel
- Computer literacy
- English
- Language training provided
Quick apply
Associate Ecologist
WSP —Cardiff
- Part-time
- Hybrid work
- Project management
- In-person
- Leadership
- Flexitime
- Work from home
6d
Associate Cost Manager (Infrastructure Consultancy)
AECOM —Cardiff
- Full-time
- Hybrid work
- Engineering
- Contracts
- Construction experience

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technical support associate jobs near wales

Product Support Associate

Tes Global -
Llantrisant

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Full job description

Job Title: Complex Product Support Associate
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.

Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?

Consistent delivery of high-quality delivery of complex product onboarding
Effective & timely resolution of complex product issues and minimising customer impact
Improved customer satisfaction, demonstrated by stronger feedback and reduced complaints.
Reduction in repeat issues and improved overall operational performance through improved guidance, standards and best practices
Demonstrate cross functional collaboration with Customer Management, Product & Technology teams
Active contribution to maximising customer lifetime value through reliable and effective product support

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

technical support associate jobs in wales

Product Support Associate

General Support

Data Center Critical Environment Technician Manager

Associate - Ground Investigation

Digital Twin & AI adoption Engineer (KTP Associate) (111768-0207)

Math Analyst

Principal / Associate Flood Forecasting Modeller

Associate - Commercial Property

Production Associate

Senior Critical Environment Technician (Shift Lead)

Process Operator

DevOps Associate Manager

Associate Director- Environmental Impact Assessment

Accounts and Tax Assistant - Making Tax Digital (Entry Level)

Customer Support Represenative I

Document Controller

Associate (Roads)

Technician

Associate Ecologist

Associate Cost Manager (Infrastructure Consultancy)

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