Service engineer Work, Jobs in Wallington, Eng (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
6d
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Field Service Engineer - South East London
Costa Limited —London
- From £36,450 a year
- Weekend availability
- Agile
- IT
- Employee discount
Quick apply
Field Service Engineer - Surrey & South West London
Matthew Algie —Epsom
- £35,000 - £37,000 a year
- Full-time
- Customer service
- Maintenance
- IT
- Annual leave
- Employee assistance programme
Technology Service Desk Engineer
Nuffield Health —Epsom
- Part-time
- Hybrid work
- Maintenance
- Analysis skills
- Bachelor's degree
- Employee discount
- Gym membership
Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)
Kobu Smart Ltd —London
- £12.21 - £25.20 an hour
- Temporary
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexitime
- Work from home
Quick apply
13h
Maintenance Manager - Visa Sponsorship & Relocation Assistance for Successful Candidates
Claytons (Aust) Pty Ltd —London
- £74,410 - £85,040 a year
- Full-time
- Customer service
- Maintenance
- IT
- Relocation assistance
Quick apply
12d
Deskside Support Engineer
Hexaware Technologies —London
- £40,000 - £50,000 a year
- Customer service
- Windows
- Microsoft Office
Quick apply
Service Operations Engineer in SERVICE OPERATIONS
Bank of England —London
- £33,600 - £37,800 a year
- 12 hour shift
- School
- Annual leave
- Work from home
3d
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
Trainee Field Service Engineer
Haier Europe —Dagenham
- £30,000 - £38,423 a year
- Overtime
- Customer service
- Annual leave
- Employee discount
APPLIANCE TRAINEE ENGINEER
APPLIANCE HOMECARE LTD —Woking
- £35,000 - £40,000 a year
- Weekend availability
- Maintenance
- No experience needed
- Driving
Quick apply
5d
BEMS Service Engineer
Imperium Building Systems Limited —Carshalton
- £35,000 - £55,000 a year
- Full-time
- HVAC
- Computer networking
Quick apply
Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Remote
- Microsoft Excel
- Azure
- Annual leave
Quick apply
13d
Service Desk Engineer (Weekend)
Charles Square —London
- Up to £40,000 a year
- Weekend availability
- Remote
- Azure
- Agile
- IT
- Annual leave
- Gym membership
Quick apply
11h
Field Service Engineer - South Region (East London)
Roche —London
- Travel
- Communication skills
Fire Extinguisher Engineer
Emcor —London
- £30,000 a year
- Overtime
- No experience needed
- Driving
- Time management
- Employee assistance programme
- Referral programme
Quick apply
Maintenance Coordinator
Maintained Limited —Mayfair
- £32,000 - £45,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
12d
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
3d
Senior IT Support Engineer - UK - Hybrid
Brave —London
- £100,000 - £120,000 a year
- Customer service
- JavaScript
- Organisational skills

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
6 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

service engineer jobs in wallington, eng

Freshdesk coordinator

Entry Level Support Engineer

Field Service Engineer - South East London

Field Service Engineer - Surrey & South West London

Technology Service Desk Engineer

Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)

Maintenance Manager - Visa Sponsorship & Relocation Assistance for Successful Candidates

Deskside Support Engineer

Service Operations Engineer in SERVICE OPERATIONS

IT Support Engineer

Trainee Field Service Engineer

APPLIANCE TRAINEE ENGINEER

BEMS Service Engineer

Service Desk Engineer - 1st Line

Service Desk Engineer (Weekend)

Field Service Engineer - South Region (East London)

Fire Extinguisher Engineer

Maintenance Coordinator

Technical Support Engineer

Senior IT Support Engineer - UK - Hybrid

I want to receive the latest job alerts for service engineer in wallington, eng

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