Guest experience leader Work, Jobs in Wallington, Gtl (with Salaries)

Matchday Hub Leader (Casual)
Crystal Palace FC —London
- £16.67 an hour
- Temporary
- Hospitality
- Bar
- Customer service
Quick apply
1d
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Executive Engagement & Sales Associate
1440Sports —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Writing skills
Quick apply
13d
GM
Seven Elements —London
- From £50,000 a year
- Full-time
- Serving
- Hospitality
- Bar
Quick apply
13d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
8d
Leisure Assistant Manager
The Light, Redhill —Redhill
- £33,000 - £37,500 a year
- Full-time
- Management
- Sales
- First Aid Certification
- Employee assistance programme
- Life insurance
Quick apply
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Agent - Part-time
Hilton —Croydon
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
4h
Formula 1 - Events Project Lead
Absolute Taste —London
- Full-time
- Hospitality
Quick apply
Senior Corporate Receptionist
Williams Lea —London
- £37,000 a year
- Full-time
- Management
- Customer service
- English
- Referral programme
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Flagship Store Security Ambassador (part-time)
Canada Goose UK Retail Limited —London
- Part-time
- English
- First Aid Certification
- Communication skills
Quick apply
3d
Guest Experience Team Leader
The May Fair Hotel —London
- Full-time
- Hotel
- Guest services
- Communication skills
- Referral programme
Quick apply
Team Member - Guest Experience Lead
KFC Purley - Purley Parade —Purley
- Up to £12.71 an hour
- Part-time
- Employee discount
6d
Sales & Events Executive
Hilton - London Bankside —London
- Full-time
- CRM software
- Hospitality
- Sales
- Employee assistance programme
- Employee discount
Catering Events Operations Manager - QEII
Levy —London
- £37,080 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Assistant General Manager
Noble Restaurant Group —London
- Up to £55,000 a year
- Full-time
- Hospitality
- Supervising experience
- Organisational skills
Quick apply
Team Leader
KFC Wallington - Woodcote Road —Wallington
- Up to £14 an hour
- Full-time
- Restaurant
- Employee discount
Team Leader
KFC —Croydon
- £13.25 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
2d
Front of House Manager
St. James's Hotel & Club - Reception —London
- £41,604 a year
- Weekend availability
- Hospitality
- Bar
- English
- Employee assistance programme
Quick apply

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Matchday Hub Leader (Casual)

Crystal Palace FC
London

Quick apply

Job details

Temporary | Part-time
£16.67 an hour
1 day ago

Qualifications

Hospitality
Customer service
Upselling
Catering
Supervising experience
Personal Licence
Cash handling
Leadership
Communication skills

Full job description

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: 0-hour, Casual Contract

Salary/ ROP: £16.67 p/h

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

The Hub Leader is a senior front-line catering team member responsible for the safe and efficient operation of a designated concession or bar unit on matchdays and events. Acting as the main point of contact within their area, the Hub Leader is responsible for ensuring excellent guest service, accurate stock control and that all team members operate in accordance with Club standards and legal requirements.

Responsibilities:

Oversee the full operation of a designated concession or bar unit from set-up to close-down.
Attend pre-match/pre-event briefings and prepare the unit for service.
Complete close-down duties and support final counts and cleaning.
Liaise with the Concessions Supervisor and management team to ensure the smooth operation of the area.
Deliver exceptional service to supporters and guests, including dealing with customer complaints and resolving issues in a professional manner.
Promote product knowledge and upselling opportunities.
Ensure accurate counting and control of food, beverages and disposables.
Ensure stock is handled securely and replenished accurately throughout service.
Monitor stock usage during the event and communicate shortages proactively.
Record wastage, transfers and returns in accordance with training.
Maintain regular communication with the Concessions Supervisor and management team.
Communicate shortages, equipment failures and maintenance issues promptly.
Escalate concerns proactively to minimise disruption to service.
Lead by example while supporting, motivating, and developing team members.
Ensure key information is effectively communicated to team members.
Ensure food safety, hygiene and operational standards are maintained at all times.
Ensure all required documentation is completed accurately and on time.
Ensure licensing regulations are followed, with particular attention to Challenge 25 and protecting children from harm.
Monitor the correct use of PPE, handwashing and food handling procedures.
Ensure products are served to agreed specifications and brand standards.
Support stock accuracy and waste reduction initiatives.
Complete all paperwork accurately and within required timescales.
Other duties and responsibilities as required by line manager.
Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

Previous experience in hospitality, retail, catering, or other fast-paced customer-facing environments.
Strong communication, leadership, and customer service skills.
Ability to work independently, use initiative, and remain calm under pressure.
Previous team leader or supervisory experience.
Experience with EPOS systems, cash handling, and stock control.
Availability to work evenings, weekends, and public holidays
Personal Licence Holder (desirable)
Reliable, responsible, and professional, consistently leading by example.
Positive and supportive, with the ability to motivate others and remain calm under pressure.

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.

If you require disability-related adjustments during the recruitment process, please contact [email protected] (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact [email protected]). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.

Work Location: In person

Quick apply

Refine Your Search

guest experience leader jobs in wallington, gtl

Matchday Hub Leader (Casual)

Guest Experience & Welcome Manager

Executive Engagement & Sales Associate

GM

Team Leader - 21 Soho Square

Leisure Assistant Manager

Head of Learning & Development

Guest Service Agent - Part-time

Formula 1 - Events Project Lead

Senior Corporate Receptionist

Front Desk Manager – Corporate Guest Services

Flagship Store Security Ambassador (part-time)

Guest Experience Team Leader

Team Member - Guest Experience Lead

Sales & Events Executive

Catering Events Operations Manager - QEII

Assistant General Manager

Team Leader

Team Leader

Front of House Manager

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