Who are we?
TT2 Limited, the operator of the iconic Tyne Tunnels has an exciting, opportunity for two full time 12-month fixed term Customer Operations Operatives to join our friendly and supportive team at our premises in Wallsend, North Tyneside (this is not a remote position).
Our vision is to be recognised regionally as an organisation that provides significant value to the North East and every day we help the 65,000+ customers who use the Tyne Tunnels to have the best journey experience possible. This means we are committed to delivering regional growth by offering the most reliable, safe, sustainable, and efficient service to our customers.
TT2 are dedicated to being an inclusive workplace and employer of choice. We support our employees with a number of initiatives, and we are proud to have a Great Place to Work Certification.
About this career opportunity:
Working as part of the Operations Department you will deliver excellent customer care through operational efficiencies while helping ensure all customers travel safely. You will be responsible for vehicle monitoring and escorting, safety and security duties, and traffic management.
Main role responsibilities (Please see Job Description for full details)
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To provide high levels of customer care through operational efficiency and ensure the safe passage of all customers.
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Responding to breakdowns, incidents, accidents and liaising with emergency services.
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Escorting of hazardous and abnormal loads.
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Acting in accordance with TT2 Health & Safety Policies and Departmental Operating Procedures.
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Ensuring Tyne Tunnels Byelaws are adhered to.
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Ensuring operational proficiency is maintained at all times.
What makes you our ideal candidate?
You will be passionate about delivering outstanding customer service and have a willingness to learn new skills. You must be flexible and the have ability to problem-solve under pressure. You will be able to build, develop and maintain effective working relationships and have excellent communication skills.
Essential/Desirable requirements:
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You will need a full, clean driving licence and a working knowledge of Microsoft office packages.
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You will be fully supported with in-house training to ensure you have the best knowledge to carry out your role.
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Previous experience in the transport industry and/or traffic or incident management would be advantageous.
Location and working hours:
This is a 12-month fixed term contract.
Working as part of a team, this role involves working in all weather conditions as part of a rolling shift pattern. You will be contracted to work 37 hours per week plus 5.88 average hours contractual overtime.
The current schedule is 4 x 12.25-hour shifts made up of: 06:45-19:00hrs for 4 days, followed by 4 rest days. This rotation is over 365 days per year including working bank holidays. Please note depending on the requirements of the business, this shift pattern may change with notice and may include night shift working.
Whats in it for you?
To attract the best candidates, we will offer a salary of £42,465.00 per annum (including shift allowance, contractual overtime and enhanced payments for weekend work) plus membership of the Local Government Defined Salary Pension Scheme. 22 days annual leave plus 8 accrued bank holidays.
We offer comprehensive training and continuous development for this role, as well as encouraging and helping our employees gain additional relevant certification and qualifications. Other benefits include access to our 24/7 Employee Assistance Programme, On-site gym, Cycle to Work scheme, Enhanced pay for qualifying statutory entitlements, Free Travel (after a qualifying period), Free refreshments, Annual Away Days, Volunteering opportunities and a Reward App offering discounts and offers on purchases at many UK retailers.
TT2 Ltd is an equal opportunity employer - all applicants will be considered for employment without attention to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
TT2 is committed to maintaining a safe and healthy working environment for all our employees, therefore we operate a zero-tolerance to illicit drugs, and it is prohibited to have any alcohol in your system whilst at work. To support this the Company reserve the right to implement a drugs and alcohol testing programme.
The successful candidate must be eligible to work in the UK.
Closing date for receipt of applications Sunday 2nd August 2026.
Please note that suitable candidates may be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.
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