It support manager Work, Jobs in Waltham Cross, Ess (with Salaries)

IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
3d
IT service desk and support manager
The Princess Alexandra Hospital NHS Trust —Harlow
- £49,387 - £56,515 a year
- Continuous improvement
- Training & development
5d
Head of ICT and Business Support
London Councils —London
- From £77,407 a year
- Full-time
- Hybrid work
- Leadership
Quick apply
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Analytics
Quick apply
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Head of Enterprise Support Technical
Connected Places Catapult —London
- £80,920 - £89,472 a year
- Full-time
- Hybrid work
- Writing skills
- Business development
- Mentoring
- Employee assistance programme
Quick apply
11d
Integration Support Manager
LoopMe —London
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
- Annual leave
Quick apply
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
10d
Client Helpdesk Manager - 12 Month FTC
InfoTrack —London
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexitime
Quick apply
Technical Account Manager
NEST —London
- £65,000 - £70,000 a year
- Hybrid work
Onsite Technical Lead
ABACUS —London
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
Senior Technical Support Manager
ComplyAdvantage —London
- Hybrid work
- No experience needed
- Continuous improvement
- Team management
- Annual leave
- Life insurance
Quick apply
Publisher Technical Account Manager (AdTech)
PubMatic —London
- £60,000 - £70,000 a year
- Hybrid work
- PMP
- Analysis skills
- Communication skills
- Annual leave
Quick apply
10d
Technical Support Manager - EMEA
Sigma Computing —London
- Full-time
- Databases
- Team management
- Communication skills
Quick apply
Manager of Technical Account Management
RTB HOUSE —London
- Hybrid work
- English
- Travel
- Gym membership
3d
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- PMP
- Analysis skills
- Travel
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
Technical Account Manager, Enterprise Support, WWPS-UKGI
AWS EMEA SARL (UK Branch) —London
- Full-time
- AWS
- Leadership
Senior Technical Account Manager
Ben —London
- Full-time
- Hybrid work
- Analysis skills

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IT Support Manager

Xpansiv -
London

Apply Now

Job details

Full-time
£68,000 - £72,000 a year
3 days ago

Qualifications

Network administration
Authentication
SSO
Technical troubleshooting
Desktop support
TCP
Microsoft Exchange
Microsoft Office Suite
Network infrastructure
Information security
SharePoint
AI
Communication skills
Intune
Mobile devices

Full job description

Xpansiv is the leading infrastructure provider for the energy transition markets.

Our comprehensive platform includes registries, online marketplaces, market execution services, wholesale power solutions, and market data for energy and environmental commodity markets. Trusted worldwide, Xpansiv enables stakeholders to deliver transparent, credible, and auditable environmental claims to address the growing global demand for assurance and accountability on climate action and sustainability performance.

From our founding in 2009 through more than 10 acquisitions, Xpansiv has become a global leader in environmental commodity markets. We are backed by Blackstone and other leading investors.

Position Summary:

We are looking for a highly motivated, experienced individual with a positive “bedside manner” to support our UK operations.

This person will be responsible for leading IT operations for our London office, as part of a global IT team. The scope of responsibilities will include deskside and remote (voice, video, remote assist) support, systems administration, and telephony/conferencing support. You will be based in London, but there will be occasional (reimbursed) travel to our other sites.

Typical workload includes on/offboarding users, installing/upgrading/troubleshooting applications on workstations, coordinating support with third-party software vendors, voice & video support and regular (usage, licensing, access) audits. There will be high-pressure moments supporting trading operations sprinkled in between proactive work to maintain and improve information security (you will work closely with our InfoSec team as well).

The person in this position will also assist with project work which can include provision and deployment of physical and virtual workstations, creation and management of systems configurations and policies and consolidations/migrations of Office and other applications.

Core Requirements & Technical Skills

5+ years of IT Support experience

Strong troubleshooting and support acumen: able to support colleagues whether they are next to you or thousands of miles away

Working knowledge of authentication, SSO, MFA and Conditional Access policies

Demonstrated expererience managing TCP/IP networks, Active Directory, Entra and Intune

Installation, configuration, troubleshooting of PCs, laptops, and telephony equipment (desk and trading phones) , videoconferencing hardware

Provide ad-hoc services such as networking of meeting rooms, backup/contingency sites and setting up rooms for projects or other special business needs.

Demonstrated knowledge and proficiency with diagnosing and troubleshooting issues on both Windows and Mac OS

Microsoft Office 365 management portal including Exchange, Defender, SharePoint, and Teams

Maintain a thorough understanding of IT and service offerings to identify how best to address end user technology needs and incidents.

Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies (Android /iOS).

Understand the Firm's business and organisation sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.

Knowledge and experience with Azure, Refinitiv, Bloomberg, CrowdStrike, Cloud 9 are highly desirable.

Comfort, willingness and experience incorporating AI (copilot, Claude, Cursor) into daily work

In addition to the above, an entrepreneurial mindset is key as you will be required to pitch in with anything else that might be outside of the scope of the aforementioned items.

About the candidate

Must be able to handle pressure, think calmly and see past obstacles and hardships.

Excellent written and verbal communication skills.

Must be willing to get involved in conversation in and out of the office to build relationships with staff, suppliers, and customers.

Someone who can work independently and proactively.

Someone who wants to learn and develop themselves in an entrepreneurial and fast paced environment.

What can you expect throughout the interview process:

Step 1- Shortlisting of resume + recruiter screening

Step 2- Interview with the hiring manager

Step 3- Meeting with the key stakeholders

Base Salary

Compensation for this role will vary among specific regions due to geographic differentials in the labor market, actual pay will be determined considering factors such as relevant skills and experience, knowledge, education and training. However, compensation in the following regions is expected to be as follows:

London: Compensation is expected to be between

£68,000-£72,000

Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net-zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.

Note to Recruiters: Xpansiv does not accept unsolicited resumes or referrals from placement agencies, staffing vendors or other external parties seeking recruiting fees without a signed formal agreement.

Apply Now

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