Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.
We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.
At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
Location: Hybrid, London – client site 2 days per week
Working Hours/Shifts: Full Time, 37.5 hours/week
Employment Type: Permanent
We are looking for an experienced Talent Acquisition Manager (Client Services Manager) to lead the delivery of recruitment services for our client. This role combines people leadership, operational excellence, and stakeholder management, ensuring the successful delivery of recruitment outcomes while creating an exceptional experience for hiring managers, candidates, and internal teams.
As a trusted partner to both the client and AMS leadership, you will provide operational oversight across the account, lead and develop a team of recruiters and sourcing professionals, and ensure delivery against agreed service levels, quality standards, and commercial objectives. You will play a key role in driving performance, embedding best practice, and supporting the continued growth and success of the partnership.
What you’ll do:
- Execute people strategy across team span focussing on hiring, development, wellbeing, engagement, and retention
- Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways
- Support and where appropriate lead team meetings & engagement activity
Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader teams & COE
- Team 121's, coaching and development sessions and quarterly performance appraisals, mid-year and end of year reviews, including PDPs
- Delivery Management/Performance, Compliance and Finance and responsible for scaling up/down the teams to ensure delivery against target and budget
- Input in to, and action, account budget and reforecast processes to align team structures and performance outcomes with demand plans and client account strategy
- Accountable for accurate and timely reporting of operational performance from both an AMS and client perspective. Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs. Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders
- Work with Team Leaders to ensure that tools and channel strategy supports achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively. Review of tool utilisation / channel utilisation
- Drive down non-compliance for client accounts, increasing account revenue and profitability. Review data integrity across ATS & CRM and ensure that TLs are conducting QA activity across their teams e.g., Advert management, Screening & Briefing QA, Mandatory Process / Training
- Execute & embed Projects / CI / Transformation / Stabilisation as required
Must have skills
- Leadership & People Management – Proven ability to lead, coach and develop high-performing recruitment teams
- Stakeholder Management – Ability to build trusted relationships with senior client and internal stakeholders
- Recruitment Operations & Delivery Management – Experience managing recruitment delivery, performance metrics, SLAs and workforce planning
- Experience within professional services
- Commercial & Financial Acumen – Understanding of account profitability, budgeting, forecasting and resource management
Nice-to-Have Skills
- Continuous Improvement & Transformation – Experience leading process improvements, change initiatives or transformation projects
- Data & Performance Analytics – Ability to interpret recruitment data, identify trends and drive performance improvements through insights
- Sourcing Strategy Expertise – Knowledge of sourcing channels, talent attraction strategies and recruitment technologies (ATS/CRM)
- Talent Development & Succession Planning – Experience developing future leaders and supporting internal mobility programmes
- Understanding of employer branding and talent attraction strategies
At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
We offer
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- A competitive reward and benefits package*
- Flexibility in how and where you work*
- Hybrid model
- Details may vary slightly depending on your location, local labour law, etc.
Our statement
We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.
If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!
