JOB DESCRIPTION
J.P. Morgan Triparty resides within the Trading Services business as part of the broader Securities Services organisation. J.P. Morgan's Trading Services delivers solutions that empower clients to optimize their liquidity and treasury needs by delivering innovative securities finance and collateral solutions. We provide an interconnected suite of products to fuel portfolio and operational alpha.
The Triparty products provide value added services to institutional clients across both buy-side and sell-side by facilitating liquidity, reducing counterparty risk, and improving operational efficiency. J.P. Morgan Triparty vision is to be the “The Global Collateral Partner of Choice through Innovation Collaboration and Transformation”. Our mission is to deliver a first-class customer experience, through continuous investment and innovation, and to position Triparty at the heart of the financial ecosystem driving value through mobilization and efficiency. The Relationship Management team has staff located across the globe to provide local client coverage and collateral expertise.
As the Relationship Manager within the Tri-party Relationship Management team, you will concentrate on managing Triparty client coverage, growing incremental revenue, partnering with Sales to win new mandates, developing new markets/use cases, and maintaining a strategic understanding of the client's business and operating model. You will also act as the clients' escalation contact and own the communication and resolution of issues/inquiries by working with internal partners on continuous product improvements and quality service delivery. You are not only the client's contact but also the client's trusted advisor on all collateral services related matters.
Job Responsibilities
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Acts as primary contact and point of escalation for clients and internal J.P. Morgan teams
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Maintains an in-depth understanding of clients' operating model and impacts from the market, vendor and regulatory activities
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Identifies trends, issues and opportunities and assist clients to navigate the J.P. Morgan franchise and develop new business
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Conducts regular client reviews that captures service levels, client and market trends, client platform requirements and feedback, wallet share, portfolio mix and contribution to cost
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Oversees performance against agreed clients/stakeholders' expectations and gathers intelligence on clients and disseminates internally
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Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the client
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Facilitates client presentations and training for new products/markets which best meet the client's needs
- Leads client surveys and aggregates client feedback on new client solutions
Supports Sales in improving and retaining the Client relationship, and driving additional sales opportunities
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Required Qualifications, Capabilities, And Skills
- Relevant experience in a client facing role in Financial Services industry
- Strong executive presence, strategic thinking and influencing skills (both within J.P. Morgan and with the Client), including the ability to negotiate
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Excellent presentation skills, with the ability to engage a senior-level audience
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Ability to summarise, simplify and communicate detailed and complex information to a broad range of team members or clients across the seniority spectrum
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Demonstrates both partnership and assertiveness, can delegate and strategically think
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Prior experience interacting with multiple functional areas (e.g. Product, Operations, Technology, Legal, Risk and Sales)
Can operate independently, strong ownership skills and a positive attitude
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Preferred Qualifications, Capabilities, And Skills
- Demonstrates excellence in client service or relationship management skill set with proven experience in delivering on commitment to clients
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Background in collateral management, securities lending/repo market or Securities Servicing Industry
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Knowledge of the Securities Financing market and operations of sell and buy side institutions
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Clear communicator; able to easily adapt communication style in different situations
- Strong analytical skills – data manipulation and visualization
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
