Software support analyst Work, Jobs in Wantage, Oxf (with Salaries)

Junior IT Analyst
Conrad Energy —Abingdon
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
Junior Software Support Analyst
Objective Corporation —Reading
- Full-time
- Hybrid work
- Management
- Computer Science
- Engineering
5d
Junior Software Support Analyst
Objective —Reading
- Full-time
- Hybrid work
- Management
- Computer Science
- Engineering
5d
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
12d
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
13d
PMO Analyst
Wiley —Oxford
- £40,200 - £57,533 a year
- Full-time
- Project management
- Organisational skills
- Agile
3d
Community Risk and Intelligence Analyst
Fire Service —Calcot
- £39,862 - £45,091 a year
- Annual leave
- Flexible schedule
11d
PMO Analyst
AirTanker —Carterton
- £50,000 - £60,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
Quick apply
Ops Support (Engineer)-Associate Analyst Level
Visa Europe Limited —Basingstoke
- Microsoft Office
- Java
- C++
11d
Planning and Strategy Data Analyst
University of Reading —Reading
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- SQL
- University
- No degree
22h
AI Transformation & Enablement Analyst
Loftware UK —Reading
- Hybrid work
- Azure
- Master's degree
- AWS
Quick apply
12d
Data Scientist
Gamma —Newbury
- Full-time
- SQL
- Machine learning
- Mentoring
- Annual leave
Quick apply
Finance Business Systems Analyst
Lucy Electric —Thame
- Remote
- English
- Project management
- Accounting
FP&A Analyst
Oxford Photovoltaics Limited —Yarnton
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
Quick apply
MSc UoG x Swindon Town Academy Analysis Placements
Swindon Town Football Club —Swindon
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Quick apply
Planning Analyst
OrganOx —Oxford
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Business Systems Analyst
Azenta —Wotton Underwood
- Full-time
- Oracle
- English
- SQL
Security Systems Analyst
Securitas UK —Reading
- £45,000 a year
- Full-time
- Remote
- Continuous improvement
- Travel
- Computer networking
- Employee discount
Quick apply
6d
Full Stack Developer
OrganOx —Oxford
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
Product Analyst
SSE —Reading
- £49,004 - £57,728 a year
- Full-time
- Azure
- Data analysis skills
- AWS
- Employee discount
- Gym membership
1d

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Junior IT Analyst

Conrad Energy -
Abingdon

Quick apply

Job details

Permanent | Full-time
£30,000 - £33,000 a year

Qualifications

TCP
Driving Licence
Azure
Operating systems
Internet of things
Customer service
GCSE
Windows
Microsoft Office
DHCP
Analysis skills
Computer hardware
CompTIA Network+
IT support
Computer networking
DNS
IT
TCP/IP
Communication skills
Active Directory
CompTIA A+
Intune

Full job description

IT Support Analyst

Conrad Energy are currently recruiting for an experienced 1st line IT Support Analyst to join their growing team. This role will be hybrid: 3 days a week in our Abingdon office and 2 from home.

About Conrad Energy Ltd

Conrad Energy is a fast-growing UK energy company. We're powering the move towards renewables through innovation and technology. We generate power to support the National Grid when renewables can't meet demand and we buy, sell and manage energy for businesses nationally.

With a portfolio including gas, batteries, solar, wind and hydrogen, our 83 sites, operational or in construction, have a potential to generate 983MW of power making us one of the leading flexible energy providers in the country. Optimised and operated using our market-leading software, iON+, we're at the forefront of shaping a more efficient energy sector that is both reliable and sustainable.

Over the last few years, we've planned and developed some of the largest energy infrastructure projects in Europe, as well as rapidly expanding the number of business customers working with us.

We're proud to power a changing world, building a better future for us all.

The Job:

Be the first point of contact for our users' IT support requirements.

Onboarding new starters and offboarding leavers.

Maintain an asset registry and manage user device lifecycle.

Managing incidents and requests through the service management tool.

Provide support for a wide range of Microsoft applications, software & hardware.

Maintaining governance standards across all IT service management processes.

Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue.

Identify repeat issues or service risks.

Manage scheduled tasks for customers.

Take ownership of faults in a logical manner and throughout their entire lifecycle.

Log incidents and faults, categorising them and escalate where necessary.

Education and experience

Qualifications

Essential

GCSE Maths & English (B, 5 or higher)

CompTIA A+

Full UK car driving license

Desirable

CompTIA S+, N+

Microsoft MS-102

Experience

Essential

2+ years working in a similar role as either IT support or on a service/help desk

Previous hands-on and on-site experience

Ability to troubleshoot user level related network issues

Desirable

Experience with wide-area networking troubleshooting

Previous experience with network cabinets and structured cabling

Experience with industrial IT and IoT methodologies

Knowledge and skills

Essential

Basic knowledge of computer hardware, including desktops, laptops, printers, and peripherals

Understanding of operating systems such as Windows

Proven experience with Microsoft Active Directory and Microsoft 365 services

Familiarity with common software applications, including Microsoft Office Suite, email clients, web browsers, and antivirus programs

Basic networking knowledge, including TCP/IP, DNS, DHCP, and troubleshooting network connectivity issues

Accurate and detailed documentation of support tickets, including the issue reported, troubleshooting steps taken, and resolution provided

Ability to create and maintain knowledge base articles for common issues and solutions

Desirable

Android Enterprise

Microsoft Intune MDM/MAM

Microsoft Azure

Attributes

Self-starter

Attention to detail

Strong analytical and problem-solving skills

Strong customer service skills

Good communicator and team player

Ability to work effectively as part of a team, collaborating with other IT support personnel, as well as other departments within the organization

This job description is intended as a basic guide to the responsibilities of the post and is not exhaustive. The post holder may be asked to undertake duties that are in line with the level of the role. The job description will be subject to regular review and amendment as necessary in consultation with the post holder.

Quick apply

Refine Your Search

software support analyst jobs in wantage, oxf

Junior IT Analyst

Junior Software Support Analyst

Junior Software Support Analyst

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Business Systems Analyst

Security Systems Analyst

Full Stack Developer

Product Analyst

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