Regional manager Work, Jobs in Wappenham, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
4d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Commercial Manager
National Care Group —Daventry
- Up to £56,000 a year
- Business development
- Leadership
- Negotiation
Quick apply
Operations Support Manager
CitySprint —Milton Keynes
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
11d
Organisational Development Consultant
Northampton General Hospital NHS Trust —Northampton
- £57,528 - £64,750 a year
- Part-time
- Hospital
- Organisational skills
8d
County President (Northamptonshire)
St John Ambulance —Northampton
- Leadership
2d
Customer Success Manager
Total IT Technology Solutions Ltd —Bedford
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Regional Transport Manager
ABL 1Touch —Milton Keynes
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
5d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Milton Keynes
- Full-time
Quick apply
Facilities Coordinator
JLL —Milton Keynes
Farm Shop Manager
Haddenham Garden Centre Ltd —Aylesbury
- £32,000 - £35,000 a year
- Weekend availability
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
10d
Sales Manager
Inspired Villages —Bedford
- From £40,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Sales Membership Manager
Virgin Active —Northampton
- £31,179.20 a year
- Full-time
- Management
- Sales
- Organisational skills
- Annual leave
- Employee discount
Regional Sales Manager - Midlands
XPO Logistics —Crick
- £50,000 - £60,000 a year
- Sales
- Business development
- Employee discount
Quick apply
Deputy Manager
Grandir UK —Daventry
- £28,080 - £30,680 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Area Sales Manager
Dawsongroup —Milton Keynes
- Full-time
- CRM software
- Sales
- Business development
Quick apply
BHT Chief Registrar
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £67,325 - £76,582 a year
- Full-time
- Leadership
13d
Public Health Service Manager, Public Health (2 roles)
Warwickshire County Council —Warwick
- £50,856 - £57,083 a year
- Full-time
- Annual leave
- Employee discount
Service Advisor
Perrys Motor Sales Ltd —Bletchley
- £28,000 a year
- Full-time
- Communication skills
- Employee discount
Assistant General Manager
Inspired Villages —Bedford
- £42,500 - £47,500 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Annual leave
- Employee assistance programme
5d

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
4 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

regional manager jobs in wappenham, nth

Service Delivery Manager

Key Account Director

Commercial Manager

Operations Support Manager

Organisational Development Consultant

County President (Northamptonshire)

Customer Success Manager

Regional Transport Manager

Facilities Coordinator

Facilities Coordinator

Farm Shop Manager

Sales Manager

Sales Membership Manager

Regional Sales Manager - Midlands

Deputy Manager

Area Sales Manager

BHT Chief Registrar

Public Health Service Manager, Public Health (2 roles)

Service Advisor

Assistant General Manager

I want to receive the latest job alerts for regional manager in wappenham, nth

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