Member services representative Work, Jobs in Wapping, Gtl (with Salaries)

Front of House Staff
MAD-LAGREE Fitness —London
- £13 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
1h
Cleaning Operative
ABM —London
- Part-time
- Communication skills
2h
Care Coordinator
Rhythmic Care UK Ltd —Ilford
- £26,438 - £28,000 a year
- Weekend availability
- English
- Supervising experience
- Organisational skills
- Sick pay
Quick apply
Event Sales Executive
Motion Marketing LDN —London
- From £28,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
Barista/General Assistant
BaxterStorey —London
- £14.80 an hour
- Hospitality
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
1d
Sheltered Housing Assistant
L&Q —London
- £28,275 - £30,780 a year
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Customer Service Representative
Emerald Life —London
- £16 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Security Officer
UniTrust —Canary Wharf
- £14.90 an hour
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
Primary Receptionist
Ark Schools —London
- £21,264 - £22,179 a year
- Administrative experience
- Organisational skills
- Front desk
- Employee assistance programme
3d
Chaplain
The Salvation Army —London
- £16.82 an hour
- Leadership
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
5d
Personal Assistant (Maternity Cover)
Sefton Council —London
- £32,597 - £36,363 a year
- Full-time
2h
Field Sales Executive
Charity Link —Romford
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Retail Sales Manager, Footwear Department, Liberty London
Kurt Geiger —London
- Full-time
- Employee discount
Quick apply
9d
Group Support Officer (Labour Office)
Southwark Council —London
- Full-time
- Word processing
- IT
21h
Patient Care Administrator
The Morris House Group Practice —London
- £13.68 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
6d
Senior Housing Practitioner
Support When It Matters —Hackney
- £33,000 - £33,500 a year
- Full-time
- Microsoft Outlook
- Project management
- Travel
Quick apply
8d
Security Concierge
UniTrust —London
- £16.99 an hour
- 12 hour shift
- Customer service
- Computer literacy
- English
- Employee assistance programme
- Sick pay
Quick apply
Editorial Assistant
Hachette UK —London
- £26,000 - £33,100 a year
- Full-time
- Annual leave
- Employee discount
2d

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Front of House Staff

MAD-LAGREE Fitness
London

Quick apply

Job details

Permanent | Part-time | Full-time
£13 an hour
1 hour ago

Benefits

Store discount
Discounted or free food
Employee discount
Free fitness classes

Qualifications

Hospitality
Customer service
English
Restaurant experience
Communication skills
A Level
Retail sales

Full job description

Overview

MAD Studios is seeking a dynamic and professional Front of House (FOH) Representative to ensure the seamless day-to-day operation of our studio. As the first point of contact, the FOH will play a critical role in creating a positive and welcoming atmosphere for clients, managing the reception and studio floor, and providing exceptional service throughout the client journey. The FOH team also promotes studio services, enhances client retention, and supports sales efforts, all while embodying MAD’s core values of creativity, customer focus, and professionalism.

Duties and Responsibilities

Daily Operations

Implement Opening and Closing procedures
Conduct class sign-ins, client orientations including studio safety guidelines, in a professional and inviting manner, upholding our service standards
Handle phone calls and client inquiries across our communication channels
Operate the Bar area, including but not limited to, preparing smoothies, coffees, protein yogurts, and other offerings that are added to the menu.
Understand the Bsport booking system and manage client bookings, appointments, accounts, inventory, and sales
Understand the POS system, and ensure correct payment processing
Assist Studio Manager with inventory check and stock management
Understand and promote retail products and studio offers
Assist Studio Manager with administrative tasks as needed
Fill out incident reports for the attention of the Studio Manager

Facility Management:

Ensure studio is clean, safe, and well-maintained
Conduct hourly inspections and bring order to heavy client traffic areas such as changing rooms, WC, personal belongings storage space, and cafe area
Replenish the vanity corner and WC with required consumables for a complete client experience
Organise and store supplies for retail, F&B, vanity, cleaning, and towels in a procedural manner
Conduct regular inspections to ensure the facility meets safety requirements and cleanliness standards

Client Servicing:

Greet clients in a welcoming and friendly manner and make sure no one feels alienated
Ensure all first timers receive a thorough induction to the studio in a personalised manner
Build client relations by learning about them, remembering their name, their personal preferences, etc
Build and nurture a sense of community at MAD through interpersonal interactions, events, studio activities, and encourage client participation
Communicate studio offerings, promotions, and special events to all clients, supporting with bookings or sign ups when necessary
Address client inquiries, complaints, reviews and feedback in-studio, and across our communication channels (WhatsApp, Email, Instagram, Phonecall, ClassPass) in a timely, professional manner, keeping in line with MAD values, tone of voice, and policies
Be proactive in handling complex client inquiries and delivering custom solutions to meet individual client needs, seek help from the Studio Manager when necessary
Regularly solicit feedback from clients about their experience to find areas of improvement

Qualifications

Previous experience in a hospitality or restaurant environment is preferred but not essential.
Excellent communication skills with a friendly disposition towards guests and team members.
Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
A proactive approach to helping others and contributing positively to the team dynamic.

Be part of a passionate team, creating unforgettable experiences for our guests in a vibrant and supportive environment!

Job Types: Full-time, Part-time, Permanent

Pay: £13.00 per hour

Benefits:

Discounted or free food
Employee discount
Free fitness classes
Store discount

Education:

A-Level or equivalent (required)

Experience:

Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

member services representative jobs in wapping, gtl

Front of House Staff

Cleaning Operative

Care Coordinator

Event Sales Executive

Lead Receptionist

Barista/General Assistant

Sheltered Housing Assistant

Customer Service Representative

Security Officer

Primary Receptionist

Chaplain

Senior Housing Manager

Personal Assistant (Maternity Cover)

Field Sales Executive

Retail Sales Manager, Footwear Department, Liberty London

Group Support Officer (Labour Office)

Patient Care Administrator

Senior Housing Practitioner

Security Concierge

Editorial Assistant

I want to receive the latest job alerts for member services representative in wapping, gtl

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