It manager Work, Jobs in Ware, Hrt (with Salaries)

Digital Service Desk Team Leader
East of England Ambulance Service Trust —Chelmsford
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- Travel
7d
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Head of IT
Metropolitan Gaming —London
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
- Employee discount
- Life insurance
Quick apply
IT Team Leader, Perceptive Discovery
Perceptive —London
- Full-time
- DevOps
- English
- Presentation skills
Data Centre Supervisor
ONNEC Group —Harlow
- £40,000 - £46,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
Service Desk Supervisor
InPost UK —Hemel Hempstead
- Management
- Continuous improvement
- Training & development
- Annual leave
Quick apply
1d
Head of IT Service Desk
Arrow Global —London
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
Quick apply
IT Operations Manager
Oktagon Technology Group Ltd. —London
- £56,000 - £64,000 a year
- Full-time
- Writing skills
- Analysis skills
- In-person
Quick apply
9d
Site IT Manager
Pharmaron —Hoddesdon
- Management
- Computer Science
- Analysis skills
Digital & IT Project Manager
Sizewell C —London
- £56,506 a year
- Full-time
- Hybrid work
- Agile
- Leadership
Head of IT & Airport Systems - Europe
Menzies Aviation —London
- Full-time
- Team management
- Leadership
- Communication skills
11d
Technical Operations Team Leader
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Annual leave
- Employee assistance programme
8d
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Team management
- Agile
Senior Transition Manager – IT Outsourcing
CGI —London
- Full-time
- PMP
- Communication skills
Quick apply
IT Manager
FundApps —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply
Enterprise Technology Service Delivery Lead
Com3X Technology Services —London
- £86,000 a year
- Computer Science
- Bachelor's degree
- No degree
- Health & wellbeing programme
- Flexitime
Quick apply
11d
Head of IT Production
Natixis CIB London —London
- Training & development
- Leadership
LCW IT Service Manager
Boston Consulting Group —London
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
Senior Manager/Vice President, Information System & Technology
Mapletree Investments Pte Ltd —London
- Computer Science
- Master's degree
- Analysis skills
Service Desk Ops Manager
DXC Technology —London
- Continuous improvement
- Recruiting
- Training & development
12d

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Digital Service Desk Team Leader

East of England Ambulance Service Trust -
Chelmsford

Apply Now

Job details

Full-time
£39,959 - £48,117 a year
7 days ago

Qualifications

IT team management
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Performance management
Continuous improvement
Team management
Employee performance appraisals
Professional development mentoring
Help desk
Rota coordination

Full job description

The Digital Service Desk Team Leader is responsible for overseeing the operational delivery of the Trust’s first-line IT support function, ensuring a responsive, customer-focused service that meets agreed SLAs and ITIL-aligned best practices.

As the direct line manager for the Service Desk Analysts and Senior Service Desk Analysts, the post holder provides day-to-day operational and developmental leadership to the team, including queue and rota management, workload planning, performance review, and mentorship. They are also the primary escalation point for any technical or service issues arising within the Service Desk.

The role involves close collaboration with SACM, Infrastructure, project teams, and other Digital Services colleagues to ensure service continuity, smooth transitions from project to BAU, and accurate capture of asset and configuration data.

The Team Leader plays a vital role in staff development, coaching, and continuous improvement of the Digital Service Desk function, while also deputising for the Service Desk Manager and other Digital managers where required.

This role has participation in an on-call rota as required.

Whilst this post is based in Chelmsford, regular travel to Norwich and other sites will be required.

Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management.
Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution.
Acting as the first point of senior escalation for Band 4–5 Service Desk staff and users.
Overseeing team ticket queues, ensuring SLA compliance and workload distribution.
Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs).
Managing team rotas, providing coaching, and contributing to staff performance and development.
Ensuring quality and currency of team-authored knowledge base articles and specialism ownership.
Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates.
Leading service improvement initiatives and identifying recurring issues for problem management.
Monitoring compliance with IG, security, and audit requirements across Service Desk operations.
Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports.
Contributing to Trust-wide digital service initiatives, including governance and continuous improvement

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Apply Now

Refine Your Search

it manager jobs in ware, hrt

Digital Service Desk Team Leader

EUC & Desktop Support Manager

Head of IT

IT Team Leader, Perceptive Discovery

Data Centre Supervisor

Service Desk Supervisor

Head of IT Service Desk

IT Operations Manager

Site IT Manager

Digital & IT Project Manager

Head of IT & Airport Systems - Europe

Technical Operations Team Leader

Business Systems, Delivery & Change Manager

Senior Transition Manager – IT Outsourcing

IT Manager

Enterprise Technology Service Delivery Lead

Head of IT Production

LCW IT Service Manager

Senior Manager/Vice President, Information System & Technology

Service Desk Ops Manager

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