Head of customer service Work, Jobs in Warkworth, Nth (with Salaries)

Regional OTC Manager
Alfred Kärcher SE & Co. KG —Banbury
- Full-time
- ERP systems
- English
- Bachelor's degree
New Homes Sales Consultant
Dandara —Milton Keynes
- Weekend availability
- CRM software
- Sales
- Microsoft Office
- Employee assistance programme
12d
Duty Operations Manager
Edu-Lettings UK Ltd —Northampton
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Head of Operational Excellence & Support
Simply Business —Northampton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Gym membership
Purchasing Manager
TVS Supply Chain Solutions —Banbury
- Full-time
- Hybrid work
- Travel
- In-person
- Business
- Health & wellbeing programme
- Employee assistance programme
Quick apply
4d
Finance Assistant/Credit Controller
Savona Foodservice —Kidlington
- £28,000 - £29,500 a year
- Full-time
- Hospitality
- Microsoft Excel
- Sales
- Employee assistance programme
Quick apply
6d
Head of Commercial
CEVALogistics —Banbury
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Microsoft Excel
- Travel
- IT
- Employee assistance programme
- Employee discount
Area Manager / Contracts Manager - Commercial Cleaning
RAPID CLEAN —Milton Keynes
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Annual leave
Quick apply
Head of Arboricultural Administration
Nicholsons —Bicester
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Account Manager - Corporate Subscriptions, Applied Research Intelligence
Wiley —Oxford
- £53,100 - £78,767 a year
- Full-time
- Sales
- Business development
- Travel
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
Sales Support Specialist – Partner Alliance
CSafe Global —Long Crendon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Community Mental Health Support Worker
People In Action —Rugby
- £12.71 an hour
- Part-time
- English
- In-person
- Care plans
- Paid training
- Referral programme
Quick apply
14d
Associate Solutions Owner
Wiley —Oxford
- £31,400 - £43,800 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Sales
- Presentation skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Key Account Specialist Travel Retail EMEA (30k + bonus)
Fossil Group, Inc. —Milton Keynes
- £30,000 a year
- Full-time
- Sales
- English
- Travel
- Free parking
- Employee assistance programme
Quick apply
Risk Analyst Corporate Insurance
NFU Mutual —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
10d
Head Of Restart Programme
TCHC Group —Aylesbury
- £44,000 - £45,000 a year
- Full-time
- Management
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
6d

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head of customer service jobs near warkworth, nth

Regional OTC Manager

Alfred Kärcher SE & Co. KG -
Banbury

Apply Now

Job details

Permanent | Full-time

Qualifications

Accounts receivable
Accounts payable
ERP systems
English
Bachelor's degree
CIMA
SAP ERP
Business
Accounting
Communication skills

Full job description

About the Role

Are you a senior finance leader who excels at driving cash flow efficiency, managing financial risk, and pioneering digital transformation? Kärcher is seeking a Regional OTC Manager to head our Order-to-Cash (OTC) function across the Northern Europe Region.

In this key leadership position, you will take total functional ownership of the regional sales ledger, credit control, and customer accounting processes in close collaboration with Global Business Services (GBS). This role demands an international mindset and a proactive approach to leading a high-performing regional team according to Kärcher values. As the regional System Super User, you will be instrumental in identifying cost-control opportunities, maintaining internal governance, and driving the digital automation of our financial workflows.

Key Responsibilities & Deliverables

As our Regional OTC Manager, you are directly accountable for the efficiency of the OTC lifecycle and the achievement of regional financial targets. Your core responsibilities are tied to the following critical deliverables:

You will lead all regional customer accounting workflows, including credit control, master data quality, and the dunning process to minimize customer financial risk. You will ensure daily cash collection and matching activities are performed with first-time accuracy, while governing the Global Shared Services (KGS) team to deliver regular AR-to-GL ledger reconciliations and high-quality month-end closings on time.
Take direct ownership of critical financial metrics that impact the region's balance sheet, net financial status, and pre-tax results. You will drive the team to meet and exceed key performance indicators, specifically targeting Days Sales Outstanding (DSO), debtors days, bad debt percentages, and the absolute accuracy of customer rebate accruals in strict adherence to customer contracts.
Act as the regional Super User and business owner for all associated interfaces and systems, including SAP, TIS, bank platforms, and merchant provider networks (e.g., PayPal, Worldpay, Adyen, Nets).
A primary deliverable is operational modernization: you will lead the implementation, training, and continuous enhancement of these platforms, proactively utilizing Gemini and other Google AI tools to maximize process automation.
Establish and maintain comprehensive reporting structures, providing the business with precise insights into accounts receivable, aging reports, and customer open-item statements. You will enforce internal controls, ensure all OTC postings comply with local regulations and internal policies, manage merchant and payment provider contracts, and lead the function's preparation for internal and external audits.
You will lead and develop the regional OTC team following Kärcher core values. You will be responsible for strategic goal setting, performance reviews, and long-term development plans.

What We Are Looking For

Bachelor’s degree in Business or equivalent or ACCA/CIMA Qualified OR CICM Level 5 / Graduate degree.
Senior experience of progressive experience in AR management, preferably within a regional corporate structure or shared services environment.
A professional level of English, proficiency in a Nordic language being highly desirable.
You hold a comprehensive understanding of accounts payable/receivable, reconciliations, vendor master data management, and the end-to-end OTC lifecycle.
Hands-on experience with major ERP systems (SAP preferred), Google Workspace (Advanced Sheets), and financial platforms like FIS and TIS. Strong ability to analyze complex data sets, spot discrepancies, and generate actionable insights.
Excellent verbal and written communication skills to serve as a strong interface between customers, vendors, auditors, and internal GBS/local finance teams.

Why Kärcher?

At Kärcher, we foster a culture that emphasizes customer-centricity, strategic action, and cooperation. We empower our functional leaders to make and drive decisions, manage high work volumes, and develop international talent.

Ready to lead our financial evolution? Apply today and take ownership of the regional OTC function at Kärcher!

Apply Now

Refine Your Search

head of customer service jobs in warkworth, nth

Regional OTC Manager

New Homes Sales Consultant

Duty Operations Manager

Head of Operational Excellence & Support

Purchasing Manager

Finance Assistant/Credit Controller

Head of Commercial

Fleet Delivery Specialist

Area Manager / Contracts Manager - Commercial Cleaning

Head of Arboricultural Administration

Account Manager - Corporate Subscriptions, Applied Research Intelligence

Head of Insights

Head of Operations

Sales Support Specialist – Partner Alliance

Community Mental Health Support Worker

Associate Solutions Owner

Head of Professional Services

Key Account Specialist Travel Retail EMEA (30k + bonus)

Risk Analyst Corporate Insurance

Head Of Restart Programme

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