Event Planner - Levy - Cardiff City FC, Cardiff | Full-Time / Permanent
£28323.93 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for...
Cardiff City FC and Levy are seeking a highly organised and customer-focused C&E Event Planner to coordinate and deliver a diverse range of conference, corporate, and special events at Cardiff City Stadium. The successful candidate will be responsible for managing event bookings from enquiry through to execution, ensuring exceptional client service and seamless event delivery while maximising revenue opportunities.
We are Levy
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the worlds most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London, we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Event Planner - Levy - The Role
Purpose of the Job:
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The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer.
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This will be through effective administration and customer service techniques.
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This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team.
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The role is required to diary manage bookings due to arrive within 14 days, very short lead bookings.
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The role is required to handle all internal bookings from the Club and owner client.
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The role is required to handle fan-based enquiries
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Additional responsibilities for Christmas party nights and private Christmas events, including handling the enquiry and coordinating
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The role will have the responsibility of all venue show-rounds managing the diary to coordinate and communicate across the venue.
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Following the show-rounds the role is required to proactively upsell and exceed customer expectations.
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A further critical purpose is to ensure all billing is correct in the system and that events are duly paid prior to arrival.
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A key activity of the role is to consistently ensure the highest standards of accurate and timely customer, staff and management information is shared.
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To ensure all sales administration is accomplished effectively and accurately in order to provide a seamless handover to the operations team.
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To maximise revenue for the venue through providing outstanding customer service through the development of client, venue and internal relationships.
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To ensure the relevant invoicing and payment process at venue is adhered to accurately.
Key Responsibilities:
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To be the owner of the BEO process on venue and accurately and efficiently complete for all events.
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To ensure that all revenue opportunities are captured and to work to achieving confirmed business from all opportunities.
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To ensure a daily liaison plan is in place with relevant proactive, reactive sales and operational team members.
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To deal with and action all correspondence received via email or telephone.
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To ensure that all relevant information is inputted correctly within the system for measurement of results in accordance with SOP’s / Levy Signatures.
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To ensure that the sales team whether onsite or in Parklands, are kept informed of the guest experience following the event so as follow up calls are informed and relevant for the guest.
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To be the go-to at venue level for sponsors and client requests.
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Ensure the safe and secure operation of all operational activities on behalf of all stakeholders.
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Ensure that all legislative and venues operational procedures and standards are applied to provide a consistent and safe service and product for all Compass employees and customers.
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To be polite, professional and friendly always with customers, clients and colleagues.
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To ensure the highest level of customer care is always adhered to.
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To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.
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To maximise all sales opportunities / leads to support in achieving revenue targets.
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To acquire a good knowledge of all products and services offered by the venue in order to be able to advise individual customers.
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To actively gain customer feedback, passing information gained, on to relevant people.
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To conduct all customer show rounds to maintain and develop relationships with customers.
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To communicate with the sales team on the conclusion of the show rounds, providing vital information so as the booking can be confirmed and queries resolved expediently.
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To always look out for opportunities to develop our service.
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As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiencies.
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Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required.
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Be prepared to attend all relevant training sessions and meetings.
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To always promote venues facilities and maintain a positive company image.
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If relevant, the role is responsible for managing the client online booking tool and the client account/bookings with the ops team.
What we're looking for
Highlight the essential experience, skills and behaviours:
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Strong communication and teamwork skills
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Passion for guest experience and service excellence
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Ability to thrive in a fast-paced, dynamic environment
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Experience within a similar role
What you'll get in return
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Competitive salary with bonus and full company benefits
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23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
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Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
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Mental health support: 24/7 Employee Assistance Programme
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Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave
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Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
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Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
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Development opportunities: Professional subscriptions, ongoing training and structured career pathways
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Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences and shape the future of hospitality.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/0506/74693002/52583427/SU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
