Performance analyst Work, Jobs in Watchfield, Oxf (with Salaries)

Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer skills
- Employee assistance programme
Graduate EMEA FP&A Analyst
Essentra —Kidlington
- Hybrid work
- Data analysis skills
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Business Analyst Assistant
Swindon Borough Council —Swindon
- £33,699 a year
- Full-time
- Hybrid work
- English
- Continuous improvement
Quick apply
4d
Hotel Investment and Acquisitions Analyst
Signet Collection - Head Office —Newbury
- £40,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Hotel
- Travel
- Free parking
- Employee assistance programme
Quick apply
9d
UX Analyst
Historic England —Swindon
- £32,616 - £33,855 a year
- Full-time
- Hybrid work
- Analytics
- Employee discount
1h
Data Quality Analyst
St. James's Place —Cirencester
- Analysis skills
- Analytics
- Annual leave
6d
Data Reporting Administrator
Novuna —Newbury
- Hybrid work
- Continuous improvement
- Organisational skills
4d
Information Analyst
West Berkshire Council —Newbury
- £41,771 - £48,226 a year
- Full-time
- Data analysis skills
- English
- Communication skills
- Annual leave
- Employee assistance programme
13d
Financial Crime Hub Analyst
Edenred —Swindon
- Weekend availability
- Hybrid work
- Data entry
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Business Systems Analyst - Swindon
Columbia Threadneedle Investments —Swindon
- Full-time
- Software troubleshooting
- Analysis skills
- In-person
- Work from home
Service Desk Analyst
Kanari —Royal Wootton Bassett
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Sick pay
Business Intelligence Manager Analytics
Nationwide Building Society —Swindon
- £56,000 - £65,000 a year
- Temporary
- Analysis skills
- Organisational skills
- Training & development
6d
Leakage Optimisation Analyst
Thames Water Utilites —Kidlington
- £34,320 - £38,000 a year
- Full-time
- Salesforce
- Communication skills
- Analytics
- Annual leave
Problem Analyst
St. James's Place —Cirencester
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
Strategic Performance Analyst
Wiltshire Police —Devizes
- £38,979 - £40,932 a year
- Part-time
- Analysis skills
- Presentation skills
- No degree
- Free parking
- Annual leave
9d
IdAM Analyst
Edenred —Swindon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Statistics & Analysis Manager
Abbott Laboratories —Witney
- Full-time
- Team management
- Training & development
- Leadership
Logistics Business Analyst – 12-month FTC
Grundon —Beenham
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
Senior Customer Service Advisor
Barclays —Witney
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
Senior Analyst
Nationwide Building Society —Swindon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Communication skills
- Analytics
10d

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Service Desk Analyst

Serco Plc -
Swindon

Apply Now

Job details

Full-time
£28,330.74 a year

Benefits

Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
User account provisioning
User account management
Continuous improvement
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Active Directory
Help desk

Full job description

Service Desk Analyst

Location: Defence Academy of the United Kingdom, Shrivenham, SN6 8LA,

Salary: £28,330.74 plus excellent benefits

Schedule: Perm/FT/37 Hours

Ready to impact a better future?

As a Service Desk Analyst in our Defence Academy team, you’ll be the first point of contact for colleagues and customers seeking support across ICT, facilities and logistics services. You’ll help resolve issues quickly, create impactful solutions, and ensure people can access the services they need to succeed

Our work touches lives every day, and this role plays a vital part in keeping essential services running smoothly. By delivering excellent customer service, solving problems, and building trust with users across the Defence Academy, you’ll make a positive impact on communities while helping us impact a better future. There’s plenty of headroom for people to grow, develop new skills, and contribute to continuous innovation.

What you’ll do as a Service Desk Analyst

Handle telephone calls, emails, self-service requests, and face-to-face enquiries through the Service Desk.
Log, manage, prioritise, and track incidents and service requests using the appropriate helpdesk systems.
Carry out first-line diagnosis and resolution of incidents wherever possible
Escalate unresolved issues to second-line support teams and monitor progress against service level agreements.
Create and maintain user accounts within Active Directory and related systems following established procedures.
Support continuous improvement by identifying customer needs, sharing insights, and contributing to service performance reporting.

Does this sound like you?

You have excellent customer service skills and a professional telephone manner.
You communicate clearly and confidently, both verbally and in writing.
You take a methodical approach to problem-solving and decision-making.
You’re comfortable working in a Microsoft Windows environment and are keen to continue developing your IT skills.
You thrive in fast-paced customer-facing environments and can adapt to changing priorities.

What we offer

Competitive holiday package

Up to 6% contributory pension scheme
Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

defencejobs

Apply Now

Refine Your Search

performance analyst jobs in watchfield, oxf

Service Desk Analyst

Graduate EMEA FP&A Analyst

Business Analyst Assistant

Hotel Investment and Acquisitions Analyst

UX Analyst

Data Quality Analyst

Data Reporting Administrator

Information Analyst

Financial Crime Hub Analyst

Business Systems Analyst - Swindon

Service Desk Analyst

Business Intelligence Manager Analytics

Leakage Optimisation Analyst

Problem Analyst

Strategic Performance Analyst

IdAM Analyst

Statistics & Analysis Manager

Logistics Business Analyst – 12-month FTC

Senior Customer Service Advisor

Senior Analyst

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