Service desk coordinator Work, Jobs in Watford, Hrt (with Salaries)

Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
5d
Project Coordinator / Team Administrator
ZHA —London
- Microsoft Powerpoint
- Microsoft Outlook
- IT
Service Coordinator - Hemel Hampstead
Learnd —Hemel Hempstead
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Front of House/ Dental Patient Treatment Coordinator
Dental Art Implant Clinics —Balham
- From £14 an hour
- Full-time
- English
- Presentation skills
- Organisational skills
- Employee discount
Quick apply
Facilities Coordinator
Rapport —London
- £24,989 a year
- Full-time
- Front desk
- Guest services
- Employee assistance programme
8d
HR Coordinator
HTB Group —London
- £29,000 - £31,000 a year
- Full-time
- Hybrid work
- Salesforce
- Administrative experience
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Business Lounge Coordinator
Rapport —London
- £35,504 a year
- Full-time
- Microsoft Outlook
- Front desk
- Guest services
- Employee assistance programme
Sales & Account Support Coordinator
ONNEC Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
14d
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- Business
Quick apply
School Lettings Assistant/Customer Service Assistant
School Space —London
- £12.75 an hour
- 8 hour shift
- Communication skills
- School
- Annual leave
Quick apply
6d
Facilities Coordinator
PKF Littlejohn —London
- Full-time
- Front desk
- Annual leave
Help Desk Coordinator
SPOR Group —London
- £22,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Data Coordinator
SSP —London
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
Billing Coordinator - 12 months FTC
Fora Space Limited —London
- Annual leave
Quick apply
Japan Desk Client Liaison Coordinator
Savills —London
- Full-time
- Mentoring
- Annual leave
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Campaign Coordinator
LEWIS —London
- Social media management
- English
- School
- Referral programme
Corporate Services Operations Coordinator
CMC Markets —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant, People Services (9-month FTC)
Bryan Cave Leighton Paisner LLP —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Support Case Coordinator

Vusion
London

Quick apply

Job details

Full-time
5 days ago

Qualifications

Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Zendesk
Ticket management systems
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Time management

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Technologies for Positive Commerce | Vusion

Job Description

We’re looking for a Support Case Coordinator to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and enjoys taking ownership of support cases from start to finish.

In this role, you will be supporting our growing UK&I region. You’ll act as the key point of contact for customers throughout their support journey, ensuring they are kept informed, expectations are managed, and issues progress efficiently towards resolution. Working closely with Technical Support, Engineering, Field Services and Customer Success teams, you’ll play a vital role in delivering an outstanding customer experience through proactive communication, effective coordination and strong case ownership.

Key Responsibilities

Customer Communication

Proactively contact customers regarding open support tickets to provide updates and manage expectations.
Build positive relationships with customers through professional, empathetic and timely communication.
Ensure customers are regularly informed, even when there is no significant progress to report.
Gather additional information from customers to assist with issue resolution.
Escalate customer concerns appropriately while maintaining ownership of the customer relationship.

Ticket Management

Monitor support queues and identify tickets requiring customer follow-up.
Review ageing tickets and ensure appropriate action is taken.
Chase internal teams and third-party suppliers for updates.
Ensure ticket information is accurate, complete and up to date.
Prioritise tickets based on urgency, SLA commitments and business impact.
Close tickets promptly once customer confirmation has been received.

Service Coordination

Liaise with Technical Support, Field Services, Engineering and Customer Success teams.
Coordinate customer appointments where required.
Ensure engineers have the necessary information before attending site.
Monitor outstanding actions and ensure agreed timescales are achieved.

Customer Experience

Deliver outstanding customer service on every interaction.
Identify opportunities to improve customer satisfaction.
Recognise customers at risk of dissatisfaction and take proactive action.
Collect customer feedback where appropriate.
Act as the customer's advocate within the business.

Reporting & Administration

Produce reports on ticket status and ageing.
Identify trends in recurring customer issues.
Highlight process improvements to management.
Maintain accurate customer records within CRM and ticketing systems.
Support SLA reporting and performance metrics.

Qualifications

Essential

Previous experience in a customer service or customer support role.
Excellent telephone manner with confidence speaking to customers.
Outstanding written communication skills.
Strong organisational and time management skills.
Experience managing multiple priorities simultaneously.
Ability to work independently and take ownership.
Strong attention to detail.
Experience using CRM or helpdesk ticketing systems.
Good Microsoft Office skills (Excel, Outlook, Word and Teams).

Desirable

Experience within IT, retail technology or field service environments.
Knowledge of service desk processes.
Understanding of Service Level Agreements (SLAs).
Experience with Zendesk, Freshdesk, ServiceNow, Jira or similar ticket management systems.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

Quick apply

Refine Your Search

service desk coordinator jobs in watford, hrt

Support Case Coordinator

Project Coordinator / Team Administrator

Service Coordinator - Hemel Hampstead

Front of House/ Dental Patient Treatment Coordinator

Facilities Coordinator

HR Coordinator

Office Coordinator (f/m/d)

Business Lounge Coordinator

Sales & Account Support Coordinator

Senior Facilities Coordinator

School Lettings Assistant/Customer Service Assistant

Facilities Coordinator

Help Desk Coordinator

Data Coordinator

Billing Coordinator - 12 months FTC

Japan Desk Client Liaison Coordinator

Transport Coordinator

Campaign Coordinator

Corporate Services Operations Coordinator

Assistant, People Services (9-month FTC)

I want to receive the latest job alerts for service desk coordinator in watford, hrt

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