Imagine being at the heart of a People function that balances operational excellence with continuous improvement. Reporting to the People Operations Manager, you play a key role in bridging day-to-day delivery with strategic support across the People Operations Centre.
You’re the go-to for ensuring everything runs smoothly — providing advanced transactional support, managing moderately complex employee relations cases, and helping shape processes that are efficient, consistent, and built to scale. You take pride in creating structure and clarity, contributing to a best-in-class People framework that supports both managers and employees.
Working closely with People Advisors, Senior People Advisors, and People Business Partners, you ensure a high-quality, consistent service across the business. You also collaborate with the wider People team — including Talent, Learning & Development, and Systems & Data — to make sure processes are compliant, effective, and aligned to business needs.
You’re detail-focused, confident in your judgement, and comfortable working independently — but equally motivated by being part of a collaborative team driving continuous improvement. In this role, you’re not just supporting processes — you’re helping to elevate how People Operations delivers across the organisation.
This is a hybrid role based at our Head Office in Watford, with an expectation of 3 days per week on-site. You’ll also have the opportunity to travel across our locations when needed, with occasional overnight stays as part of the role.
Our people are at the heart of everything we do — and in this role, you’ll play a key part in delivering a high-quality, consistent People service across the business. Here’s what you’ll be doing:
- Act as the on-site People Generalist for Head Office, providing in-person support and guidance to leaders and managers.
- Deliver day-to-day People support across onboarding, systems, compliance, and employee relations, confidently handling moderately complex queries.
- Manage mid-level employee relations cases, ensuring consistency, clear documentation, and alignment with company policies.
- Coach and support People Advisors, offering guidance and quality assurance across transactional activities.
- Maintain accurate People data and systems, supporting reporting and insights in collaboration with the wider team.
- Coordinate onboarding and support learning and development initiatives aligned to operational needs.
- Support talent acquisition activity, including screening and coordination, in partnership with the Group Head of Talent.
- Identify and drive improvements to People processes, contributing to a more efficient and effective service.
- Act as a trusted advisor to People Managers, providing pragmatic, commercially focused People guidance.
- Build strong stakeholder relationships, becoming a reliable and approachable point of contact for People-related matters.
We’re looking for someone who brings both capability and mindset — someone who thrives in a fast-paced, people-focused environment and takes pride in delivering a high-quality service.
- CIPD Level 5 qualified (or equivalent experience)
- Proven experience managing employee relations cases with confidence and consistency
- Strong understanding of employment law and HR systems
- Ability to coach and support junior colleagues, contributing to continuous improvement
- Strong analytical skills, using ER data to identify trends and mitigate risk
You’ll also bring:
- Strong stakeholder engagement skills, with a collaborative and approachable style
- Experience partnering with Head Office functions
- A proactive mindset, with the confidence to suggest improvements and embrace new ways of working
- Sound judgement when handling queries and managing ER cases
- The ability to manage a varied workload with autonomy, organisation, and attention to detail
- Confidence to take ownership, work independently, and constructively challenge inefficiencies
- Experience supporting and developing junior HR colleagues, including delivering training on ER best practice
- Strong relationship builder with experience partnering Head Office functions
- Proficient in HR systems and technology, supporting the full employee lifecycle
We live by our values, and we’d love you to bring them to life every day:
- Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
- Honest - If you’re someone who leads with integrity and communicates openly, you’ll thrive here.
- Brilliant - You bring energy, creativity, and a commitment to excellence
- Open - We’re looking for someone who values inclusivity, connection, and community.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
We’re a rarity - a successful, independent, family-run business that not only puts our people and those we work with first, but also gives back to the lives and communities we impact. Our aim is to become the very best hospitality group in the UK by nurturing our dedicated team of market specialists, who help us make a positive difference to everyone we work with.
