- Pushforward Secondary Education Ltd
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Address: Bury St Edmunds, Suffolk IP32 7AR
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Salary: £28,000 - £30,000 per annum
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Hours: 8am - 5pm, Monday – Friday, term time only
- Contract: Permanent. Required as soon as possible
- Reference: 0853
Pushforward Secondary Education Ltd is looking for a 1st / 2nd Line Engineer.
About the role
Pushforward has spent 13 years developing provision for the education of young people who do not fit within a mainstream approach to learning.
We believe that every young person has the right to be an individual, to know they matter, have a voice, feel safe and confident enough to progress through the world in a way which makes them smile.
We are all rubbish at lots of things, let’s concentrate on finding the things we are great at!
We are seeking a proactive and technically skilled 1st/2nd Line Engineer to support the management and maintenance of our technical infrastructure within our fast-paced educational environment. You will bring hands-on experience across 1st and 2nd line support, both onsite and office-based, a pragmatic approach to problem-solving, and the confidence to work effectively with staff, sometimes students, and external partners at all levels.
You will be someone with a positive, 'can-do' attitude, charismatic, self-motivated, and willing to learn and further develop your knowledge. You will be able to communicate clearly in both technical and non-technical terms and demonstrate strong customer service skills. Excellent attention to detail and accurate data entry skills are essential, as maintaining system records, updating asset inventories, managing support tickets, and ensuring the integrity of technical documentation form an important part of the role. The ability to remain organised, manage competing priorities, and adapt within a dynamic environment is also key.
For the right person, there is a genuine opportunity to progress as the organisation continues to grow.
Come and be part of an amazingly eclectic and passionate team that spend every day changing the path of young people most in need of support.
Key skills and experience
Essential:
knowledge of Windows 11 Pro
experience of Microsoft Azure, SharePoint, Teams, OneDrive, Microsoft 365 Admin Center and Entra ID
good understanding of Networking - IP addressing, DHCP, DNS and Firewalls
knowledge of mobile devices (iOS, Android)
excellent problem-solving skills
accurate data‑entry skills with strong attention to detail
flexible, adaptable, and able to prioritise effectively while calm under pressure
full driving licence and transport.
Desirable:
understanding of managed wireless solutions (e.g., Ubiquiti, TP‑Link)
familiarity with web‑filtering tools and managed antivirus platforms (Kaseya/lightspeed preferred)
previous experience in the education sector is beneficial but not essential
awareness of security best practices, including firewalls and workstation security
good understanding of IT software, hardware and components.
Typical daily responsibilities, but these can vary:
conducting stock checks and maintaining inventory accuracy
producing weekly SLT reports as required
setting up laptops and mobile devices (Windows, Android, and occasional iMac)
troubleshooting network/ IP issues and supporting connectivity queries
managing administrative tasks such as asset registers and IT support tickets
handling the starters/leavers process
visiting sites as required to support the business IT needs
diagnosing and resolving network, IP or line issues
assisting with new site setups, including configuring networking equipment, broadband/router installations, and Ubiquiti network deployments
troubleshooting day-to-day IT issues in O365 and queries for printers, laptops, desktops, mobiles and associated hardware/software
manage Microsoft Azure, Teams, SharePoint, OneDrive, Microsoft 365 Admin Center and Entra ID, Lightspeed and Kaseya Rmm.
Database coding would be advantageous but not essential - PHP, CSS, HTML and JS – Possibility to develop into fulltime role if desired.
How to apply
Please register your interest by emailing your CV to [email protected]
Closing date: 1 pm, 1 September 2026.
Group Interview date: 5.30 pm, 8 September 2026.
Please don’t come feeling under pressure, you will not be in competition with those in the group, it is just a more enjoyable way of delivering an interview.
We take safeguarding very seriously, before any employment is confirmed enhanced DBS checks and references are taken.
IMPORTANT PLEASE READ BEFORE APPLYING
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