Join Our Team! We’re looking for a Repairs Technician - is this you?
We are looking for a Repairs Technician to join our team at our Scunthorpe distribution centre. This hands-on role is key to keeping our products in top condition - from diagnosing and repairing returned items to deciding which products are worth restoring or replacing. You will use your technical expertise and commercial judgement to maximise the value of our stock, improve repair processes, and help prevent repeat issues. Working closely with the supply chain and customer support teams, you will play an important part in enhancing product quality, reducing waste, and ensuring customers receive reliable, high-performing products.
Who We Are
Monster Group is a fast-growing ecommerce retailer delivering a wide range of high-quality, value-driven products to customers worldwide. We’re powered by our core values: Fun+, Respect, Empowerment, and Forward-Thinking which shape how we work, collaborate, and serve our customers.
Passionate about innovation and continuous improvement, we’re committed to expanding our reach, enhancing our offerings, and creating exceptional experiences for shoppers around the globe.
Your role:
- Conduct advanced diagnostics and repairs on returned electrical and mechanical products.
- Use available parts to complete customer repairs, refurbish clearance stock, or return items to a saleable condition.
- Make informed decisions on whether to repair or scrap items based on cost-effectiveness and product value.
- Log, track, and report repair activities using IT systems to ensure compliance with service standards.
- Work closely with supply chain and customer support teams to identify recurring issues and suggest product or process improvements.
- Proactively suggest and implement ways to streamline repairs, improve efficiency, and reduce repeat faults.
- Maintain a safe, clean, and well-organised repair and warehouse area.
Skills We Love:
- Experience diagnosing and repairing electrical and mechanical systems
- Ability to lead by example and coordinate effectively with colleagues
- Strong problem-solving skills with a methodical and innovative approach
- Confident using computer systems for logging, tracking, and reporting
- High attention to detail, reliability, and a proactive approach to work
- Able to work independently and contribute effectively within a team
Working Hours:
- Full time, 8.30am-5.00pm, Monday-Friday. (37.5hrs per week).
- You will be based at our Technical Centre of Excellence in Scunthorpe (DN15 8NL).
About Monster Group
At Monster Group, we’re dedicated to fostering a positive, inclusive workplace where everyone has the opportunity to succeed. We actively champion diversity and equal opportunity, creating a culture rooted in respect, collaboration, and innovation. We welcome applications from individuals of all backgrounds. Please note, applicants must have the legal right to work in the UK.
For us, work is more than just a job — it’s a place to grow, have fun, and make a meaningful impact. We’re committed to supporting your development, encouraging continuous learning, and empowering you to live our values every day.
In addition, we offer a competitive range of benefits designed to support you both professionally and personally:
Health & Financial Wellbeing
- Private Medical Cover through AXA, including access to the AXA Employee Assistance Programme.
- Mental Health First Aiders – here when you need someone to talk to.
- Group Life Assurance Plan – peace of mind for you and your loved ones.
- Long-Term Income Protection – because we’ve got your back for the long haul.
- Emergency Loans – support for life’s unexpected “Oh no!” moments.
- Enhanced Family Leave & Support – for growing families and navigating life’s sensitive moments.
Time Off That Truly Counts
- 25 days holiday + bank holidays.
- Up to 5 extra days for long service – one for each year with us.
- Birthday Lie-In – take a late start, long lunch, or early finish.
- Paid Volunteering Day – make a difference on Monster’s time.
- 30-minute lunch flex for our Head office based teams – start early or finish early, your choice.
- Dress Down FriYAYs for office teams – ease into the weekend in comfort.
- Stylish & Smart Dress Code – dress how you feel confident and professional.
- Warehouse team will be provided with Monster uniform within your first 3 months, so you can feel confident, comfortable and part of the crew.
Perks That Make Life Sweeter
- The Wisdom App – wellbeing tools right at your fingertips.
- Bright Exchange Discounts – shop 'til you drop with exclusive offers.
- Bike to Work Scheme – a healthier you, a greener planet.
- Free Parking at all our sites.
- Unlimited tea, coffee, and treats – including our legendary Orange Treat Bucket.
Culture & Celebration
- The Moscars – our very own Oscars-style celebration of excellence.
- Monster Mixers & Seasonal Socials – from festive parties to team get-togethers.
- Monster’s Monthly Wheel of Fortune – spin to win brilliant prizes.
- Warm Monster Welcome – free breakfast or lunch on your first day.
Please note: Some benefits (like private medical cover and the bike to work scheme) become available after your probation — we’ll walk you through everything during onboarding!
Pay: £25,875.00-£28,463.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Winterton DN15 8NL: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
