Senior Business Analyst
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. We are delivering a large-scale digital transformation modernising systems, processes and customer journeys.
Our mission relies on a team delivering customer-centric, data-driven transformation outcomes, and we’re looking for a Senior Business Analyst play a central role in enterprise-wide digital transformation across systems, processes, and end-to-end customer journeys
Could that be you? If transformation projects get you out of bed in the morning and effective stakeholder management puts a genuine smile on your face, then we would love to find out more about you.
Here’s why you’ll love this role…
- Lead meaningful transformation – play a key role in delivering our digital transformation across systems, processes and capabilities
- Strategic + hands on – translate business strategy into actionable outcomes and own detailed analysis using Agile practices
- Influence at senior level – partner with stakeholders, architects and vendors to drive the right outcomes
- Step into leadership – deputise for the Head of Digital Transformation and help shape team direction
- Build capability – define modern BA practices (Agile, product led, data-driven) and mentor others
- Drive real, measurable change – using KPIs, insight and data to validate outcomes and continuous improvement
Here’s why you’ll be great in this role…
- A strong track record operating as a Senior Business Analyst within digital or transformation environments
- Experience delivering complex, crossfunctional initiatives, balancing multiple priorities effectively
- Highly capable in eliciting, analysing and documenting requirements using Agile artefacts such as user stories and backlog management
- Comfortable working with CRM and ITSM platforms (Salesforce experience is a bonus)
- Confidence to facilitate workshops, engage stakeholders and provide constructive challenge
- Proven ability to collaborate with architects and thirdparty vendors to shape and deliver solutions
The benefits…
- Pension – 5% employer / 5% employee contribution.
- Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave
- Enhanced Paternity/Maternity/Adoption leave
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Social Events – Summer and End of Year parties etc.
- Customer Obsessed Awards - Regular opportunities to win!
Note to agencies –
Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.
Please note: You must have the right to work in the UK in order to be successfully appointed to this role
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