Client host (6 month ftc) Work, Jobs in Watton At Stone, Hrt (with Salaries)

Client Host (6 month FTC)
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- Full-time
- Customer service
- Communication skills
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Client Host (6 month FTC)

Hermès Paris -
London

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Job details

Full-time
7 days ago

Qualifications

Guest relations
Client engagement
Customer service
Food and beverage service
Meal preparation
Greeting and seating guests
Customer interaction
Communication skills

Full job description

First impressions are very important, especially here at Hermes, it’s therefore essential that our greeter provides the first welcome in a warm and sincere manner, maintaining a positive and professional attitude, is highly efficient and courteous, ensuring customer service levels are kept to a very high standard at all times, ensuring their journey begins seamless and in line with our standards.

Enhance the Flow of the Customer Journey

Greet customers when they enter the store and give a positive first impression
Engage with customers on the floor and introduce to the relevant team member
Plan appointments & coordinate the agenda of the day and personally welcome customers
Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary

Support in Leather Department

Welcome customers
Reassure customers and answer first questions
Manage waiting time appropriately
When possible, offer a seat / offer, prepare and serve refreshments/teas/coffees for customers

Concierge

Be curious about what happens in Mayfair and London to share with the team and customers
Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store
Foster relationships with concierge personnel at neighbouring key Hotels

Refreshments

Offer, prepare and serve refreshments/teas/coffees for customers
Manage porcelain & glass wear orders according to needs
Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager
Support to prepare a light lunch for VIP customers during a private appointment

Feedback

Identify areas of improvement and share ideas
Share best practices to the team
Inform management about potential customer complaints

Standards

Contribute to ensure excellent standards in store at all time, along with the sales & service team
Demonstrate excellent communication skills – both verbal or written.
Maintain store standards and become familiar with daily procedures.
Adherence and upholding of House procedures.

About you

Previous experience working in a role that centers around Client Experience and journey
Mature customer service focus
Independence & assertiveness
Problem solving & resilience
An enthusiastic attitude
Good interpersonal skills
Reliability and flexibility
Personable & confident
Attention to detail
Team player
Dynamic and able to work in a high-pressure environment

#LI-ZM1

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client host (6 month ftc) jobs in watton at stone, hrt

Client Host (6 month FTC)

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