performance analyst Work, Jobs in wavendon, bkm (with Salaries)

Performance Analyst
Mears Group —Milton Keynes
- Up to £31,101.84 a year
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- Communication skills
- Employee discount
3d
Technical Support Analyst
Red Bull Technology Group —Milton Keynes
- Full-time
- ERP systems
- Analysis skills
- Organisational skills
8d
Configuration and Administration Analyst
Kinetic Software —Milton Keynes
- Hybrid work
- PMP
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Employee discount
Aggregator Data Analyst
Dominos —Milton Keynes
- Full-time
- Hybrid work
- SQL
- Python
6d
Pricing Analyst
Marshall Motor Group —Milton Keynes
- Monday to Friday
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
8h
Process Analyst
MaPS —Bedford
- £50,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Sick pay
1d
Continuous Improvement Analyst – Customer Care
Lifeplus Europe Ltd —St. Neots
- £31,000 - £36,000 a year
- Hybrid work
- Customer service
- ERP systems
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Senior Quality & Performance Analyst
National Highways —Bedford
- £39,340 - £44,970 a year
- Full-time
- Bachelor's degree
- Contracts
11d
Analyst/Programmer
Red Bull Technology Group —Milton Keynes
- Full-time
- Azure
- ERP systems
- SQL
8d
Continuous Improvement Analyst – Logistics & Warehouse Operations
Lifeplus Europe Ltd —St. Neots
- £31,000 - £36,000 a year
- Monday to Friday
- Hybrid work
- ERP systems
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
Intelligence Analyst (Level 2)
Securitas UK —Milton Keynes
- £30,000 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
Graduate Chemist
Tetra Tech —Bedford
- Laboratory experience
Junior Data Analyst
AIT Home Delivery —Northampton
- £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
7d
Project Manager
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Free parking
- Life insurance
Financial Analyst
M Group —Stevenage
- Communication skills
- Annual leave
- Employee assistance programme
8d
Specialist Customer Care Advisor - Telephony
Barclays —Northampton
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Customer Experience Manager (EMEA)
Kinetic Software —Milton Keynes
- £40,000 - £45,000 a year
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Marketing Analyst
Portman Finance Group —Northampton
- Microsoft Excel
- Annual leave
Quick apply
10d
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English

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Performance Analyst

Mears Group -
Milton Keynes

Apply Now

Job details

Permanent
Up to £31,101.84 a year
3 days ago

Benefits

Employee discount
Paid volunteer time

Qualifications

Power BI
Microsoft Excel
Data analysis skills
Communication skills

Full job description

Annual salary: up to £31,101.84

REQ0038245

Contract Type:

Permanent

Business Area:

Housing Management

Location:

Milton Keynes - Woodlands Business Park

Annual salary: up to £31,101.84

Customer Insight Analyst

Location: Milton Keynes

Salary: £31,101.84 per annum

Hours: 42.5 hours per week

Fulltime – Office based - permanent Monday – Friday

About the Role

We’re looking for a Customer Insight Analyst who is passionate about understanding customers and improving services.

This role focuses on using customer data, feedback, and operational datasets to understand what’s really happening within our repairs and maintenance services and identifying where we need to improve.

You’ll use tools such as Excel and internal data sources to investigate trends, explore issues, and uncover the root causes behind customer dissatisfaction.

This is not just about reporting it’s about digging into data, asking the right questions, and turning insight into practical actions that improve our service and customer experience.

Using Excel and internal datasets to investigate customer trends and service performance
Analysing complaints, feedback, and satisfaction data to identify recurring issues
Carrying out deep-dive investigations into problems such as: repeat repairs, missed or late appointments, delays in service delivery
Identifying root causes behind customer issues, not just reporting metrics
Combining data analysis with an understanding of how services operate day-to-day
Working closely with operational teams to validate findings and agree improvements
Turning insight into clear, practical recommendations
Tracking the impact of changes on customer satisfaction and service performance
Presenting findings in a simple, clear and actionable way

You must have

Experience working with datasets (particularly in Excel) to investigate problems and identify trends
Strong ability to analyse data and ask the right questions to get to the root of issues
Experience using customer feedback, complaints, or performance data to support improvements
Ability to identify root causes, not just describe what is happening
Strong communication skills — able to explain findings in a clear and practical way
Comfortable working with operational teams to influence service improvements
A proactive mindset with a genuine interest in improving customer experience

Desirable

Experience in housing, repairs, maintenance, utilities, or another service-based environment
Experience working with customer satisfaction or complaints data
Familiarity with tools such as Power BI (helpful but not essential)

What we offer

25 days annual leave plus bank holidays
Private medical care
Annual Mears Fun Day – a company-wide thank you event
Paid Volunteering Leave to support causes you care about
Mears Rewards – staff perks including discounts on groceries, holidays, eye tests, and more
Share Save scheme and family-friendly policies

This is your opportunity to take a lead role in a dynamic, purpose-driven team. Join Mears and help us deliver repairs that really make a difference.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Beth Dunford ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

performance analyst jobs in wavendon, bkm

Performance Analyst

Technical Support Analyst

Configuration and Administration Analyst

Aggregator Data Analyst

Pricing Analyst

Process Analyst

Continuous Improvement Analyst – Customer Care

Senior Quality & Performance Analyst

Analyst/Programmer

Continuous Improvement Analyst – Logistics & Warehouse Operations

Second Line Technical Support Analyst

Intelligence Analyst (Level 2)

Graduate Chemist

Junior Data Analyst

Project Manager

Financial Analyst

Specialist Customer Care Advisor - Telephony

Customer Experience Manager (EMEA)

Marketing Analyst

Service Desk Analyst

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